Nando's Carlisle — Restaurant in Carlisle

I went to Nandos, Warwick Road, Carlisle with great expectations of good food. Also when I pass in the bus or on foot the restaurant appears busy. It was my first time in any Nandos. A person of Afro Carribbean origin was cleaning and tidying tables and very kindly let me sit at Table No 1. Approximately 15 minutes later I asked the same person for a menu and also discovered that I had to go to the counter where there is an EPOS terminal. I did so and ordered A bottle of Still Water, Butterfly Chicken Breast, Lemon and Herb dressing and Regular Chips. I distinctly saw in big bold characters all the items I requested on the EPOS display screen. The Still Water was at the top of the list. My food was brought to my table ie Table No 1. A few minutes later I asked the same person who was tidying tables to verify if the bottle of Still Water was on it's way. He returned to inform me that it wasn't on my order. I checked my EPOS receipt and he was correct. I went to the EPOS terminal and attempted to order a bottle of Still Water. The same person was at the EPOS terminal that I had dealt with a little while previous and on the EPOS receipt it states the name of Ashleigh as Host. Date Tuesday 03 September 2024 at 15:17:24 hrs is shown on the receipt. The person at the EPOS terminal bluntly said there was no water, and suggested my using the drinks vending machine. The chicken tasted okay but the chips weren't fresh. Why is there no clear signage that states that customers should order their food at the counter? Also when I did order at the counter since an item I requested was not available would it be much to expect as a bona fide customer to be told that fact? Overall I feel that given the restaurant could not be described as being busy the communication skills and lack of service in expediting my order were well below...

How disappointing, staff where pleasant and seemed attentive on arrival, we where seated promptly without any fuss all going well so far we sat at our table and chatted while deciding what to order, it is well lit and spacious unfortunately there where two steps to the lower area which would cause an issue for wheelchair uses, after ordering we waited and waited the table next to ours who arrived after we where seated seemed to have hit the jack pot as their meal arrived promptly and from appearances was piping hot. Onto our meal, when the food finally arrived we all eagerly tucked into our food, I started with my chips as I'm a firm believer that they are the most simplest food to cook and a very good way of measuring the ability of the kitchen, to my disappointment they where "warm" chips should not be served warm, they should be the last addition to a meal because they are more of a filler to the main, whether that be a chicken fillet or chicken wings or a chicken burger, chips are not the focus of your meal. I was, to say the least irritated by the apparent lack of brain cells that the kitchen staff had so I moved cautiously to my chicken burger and as I gave a healthy bite into it I was confronted with the same level of disappointment, it was "warm" what a shame. It tasted like it had sat under the heat lamps (kitchen staff understand) too long. I personally had an experience that would not make me want to walk back through the front door however that's just my experience I'm sure there are many other people who have had much better experiences. I won't be going back, unfortunately first...

I love Nando’s. I used to work in Nando’s too and since I left i’ve been trying to fit it in my monthly routine at least once or twice. Wherever i am in the country. However, this store here is very disappointing and after a few failed attempts i’m sad to say that I won’t come back here anymore as there is always something wrong. The first time the chicken was pretty dry but i didn’t make a fuss. The second time, 2 portions of garlic bread we ordered were very burnt and we asked for a replacement. Today, I went all excited to try the new Churrasco burger with mac&cheese and I had the worst experience yet in this store. Which put me off even from trying the new burger again. Both our burgers came without Churrasco sauce, without pickled onions and there was only 1 baby leaf in each burger. Once i noticed that, I asked the nandoca if they ran out of pickled onions and he said yes. Now, this is not nice! I paid £15.50 for a burger which consisted on a garlic bread and 2 chicken thighs without anything else. I understand that sometimes you can run out of ingredients etc, but at least your staff should have let me know when I made the order. When I worked in Nando’s, as a Nandoca and lover of the company and its customers, it was my responsibility to communicate with everyone and make the customers aware when something was missing, and in all cases provide an alternative. This was obviously not the case today, and my expectations for the new burger have of course been let down. This is the closest Nando’s to me and it is a shame that I don’t trust it to go...