I went to Nandos, Warwick Road, Carlisle with great expectations of good food. Also when I pass in the bus or on foot the restaurant appears busy. It was my first time in any Nandos. A person of Afro Carribbean origin was cleaning and tidying tables and very kindly let me sit at Table No 1. Approximately 15 minutes later I asked the same person for a menu and also discovered that I had to go to the counter where there is an EPOS terminal. I did so and ordered A bottle of Still Water, Butterfly Chicken Breast, Lemon and Herb dressing and Regular Chips. I distinctly saw in big bold characters all the items I requested on the EPOS display screen. The Still Water was at the top of the list. My food was brought to my table ie Table No 1. A few minutes later I asked the same person who was tidying tables to verify if the bottle of Still Water was on it's way. He returned to inform me that it wasn't on my order. I checked my EPOS receipt and he was correct. I went to the EPOS terminal and attempted to order a bottle of Still Water. The same person was at the EPOS terminal that I had dealt with a little while previous and on the EPOS receipt it states the name of Ashleigh as Host. Date Tuesday 03 September 2024 at 15:17:24 hrs is shown on the receipt. The person at the EPOS terminal bluntly said there was no water, and suggested my using the drinks vending machine. The chicken tasted okay but the chips weren't fresh. Why is there no clear signage that states that customers should order their food at the counter? Also when I did order at the counter since an item I requested was not available would it be much to expect as a bona fide customer to be told that fact? Overall I feel that given the restaurant could not be described as being busy the communication skills and lack of service in expediting my order were well below 2024 standards.