Kweilin — Restaurant in City of Edinburgh

A group of 7 of us went for dinner on Saturday night and we fancied the Crispy Duck banquet set menu . When I asked what the gluten free options for this set menu was I was told there were none, so we asked for the gluten free menu. There was none. My wife has coeliac disease so this is not a lifestyle choice but a medical necessity as she will be extremely unwell if she has gluten. When we asked what starters, including soups, were available for gluten free, we were told the only thing available was a plate of seaweed. So my wife had a plate of seaweed. We then asked about main courses that were gluten free......... we were told none were available!! I then asked if they had rice noodles and asked if they could stir fry some chicken,vegetables and the noodles as long as they didn't add soy sauce (I correctly assumed that they wouldn't have any gluten free soy sauce, which is available in all major supermarkets|). This was produced and at least my wife had something more than seaweed to eat.

As for the rest of us, we all enjoyed our crispy duck set menu with 6 main dishes which were all very acceptable.

So why do I post this one star review; do the management know or understand how they made my wife feel in front of her friends?

DESIRED OUTCOME

If the Kweilin is going to move into the 21st century then it needs to move forward. Clearly some staff training is required . Chef, in particular, needs to know what gluten is, and the waitresses need to understand what has or hasn't got gluten in; it's not rocket science. Most restaurants now have gluten free options listed on their menu and many now will have an entirely gluten free menu available.

You may be an Edinburgh " institution " but, until you "up your game" we...

Last night I had the weirdest and unfriendliest restaurant experience I’ve had in a long time. We arrived for dinner at Kweilin hungry and tired and pulled out a game of Uno while we waited for our meal. We were in a corner table, not making noise, just having a quiet family game. A member of staff - Joanna - came over and told us that we had to stop as they don’t have an entertainment licence. I tried to tell her that it was just Uno, no betting, nothing to do with entertainments but she insisted they don’t have a licence for it, I need to look it up. I tried to discuss this with her further but she just walked off. She came back with our food and I told her I wanted to discuss this with her further. She tried to tell me to look it up again but I asked for her email so I could follow up the conversation after checking, like she’d said. She refused to give one for herself - “I’m just a staff member”, fair enough - or a manager - “you can look up an email for the restaurant online”. Her attitude was both bizarre and dismissive. We ate our meal, she cleared the plates away and that’s it. No one checked if the food was ok. No one offered us dessert. No one offered us the bill. We felt pretty much written off which was a shame after spending money to feed a family of four. We left passing several members of staff, including Joanna, and none thanked us for our custom except one cursory call behind us from a gentleman at the till as the door closed behind us. I can’t fault the food - it was OK. By the way, I have looked up entertainment licensing in Scotland - with zero referencing to family card games in a restaurant setting (or anything remotely like it) I’m still utterly perplexed as to what she was...

My girlfriend Joshephine and I stumbled across this Cantonese restaurant tonight on a walk through Edinburgh’s New Town. What was promising externally was de finely not math by the awful experience we had inside. We walked into what can only be described as an ambiance similar to my grandmothers front room. Deciding against eating in, we ordered a takeaway. Having waited 25 minutes for just some noodles and rice, the manager, who has less class than a McDonalds McFlurry, finally brought us our food. To our great dismay, he demanded aggressively that we pay by cash. In our modern technological society, it is not often that we have cash on us and upon hearing that we could only pay by card, he decided to violently snatch our long awaited meal away from us. He walked away muttering what seems like Cantonese profanity under his breath and left us standing there hungry. It would be an understatement to say that it took more than a while to calm Josephine down. We have never been treated like this by restaurant staff like this before and hope to never be treated...