Coffee Jazz — Restaurant in England

We came to Cafe Jazz for brunch today as a group of six, but unfortunately the experience was quite disappointing. We ended up split across different tables at different times, which already made things a bit awkward. On top of that, one of our group was actually shouted at by staff after asking about the wait for food as her partner is diabetic and had injected so needed to eat soon. Also the matcha was more like a milkshake.

When the food did arrive, it was fine and well-cooked — no complaints really but it didn’t blow us away. The service was chaotic too. Drinks came out after the food, which felt disorganised, and overall one staff member wasn’t very welcoming.

The space itself also isn’t great if you’re looking for a relaxed catch-up. The tables are very close together, so you can easily hear everyone else’s conversations and don’t get much privacy.

In short: okay food, but poor service, cramped atmosphere, and not somewhere we’d rush back to for brunch.

In response to the owner who changed her reply to me multiple times: I need to point out, that your reply (and many of your other responses to customers) comes across as rude and defensive rather than professional. Guests who have paid for food and service don’t expect to be spoken down to afterwards, whether in person or in public replies.

From my experience, the food itself was mediocre, the service felt disorganised, and your aggressive staffs tone only made matters worse. Reading your replies to other reviewers, it seems this isn’t an isolated issue, your pattern of passive-aggressive comments suggests you may be more focused on “winning arguments” online than on actually improving the customer experience.

Also, the fact you reference watching hours of CCTV footage just to respond to reviews doesn’t inspire confidence, it suggests unnecessary stress and misplaced priorities. A warm, welcoming approach would go much further in creating loyal customers than combative replies.

For anyone considering visiting: there are plenty of other cafés where your money will be better spent, where food quality is higher and management treats feedback with respect instead...

Unfortunately had an underwhelming visit here. First of all, we ordered 5 toasties and only 2 people of our party were asked if they wanted crisps. We ordered an iced pistachio matcha which shouldn’t be called a matcha because it wasn’t green and just tasted like flavoured milk. The toasties were mostly pre made and were not turned over when cooked so the bottom of the toasties were either not toasted or were soggy. The tuna toasties were a mixture of hot and cold inside. The moral of the story is that there was only one member of staff and more staff were definitely needed. We waited a long time for our food and the customer service was compromised as the barista was rushed off their feet. We also felt the food and drinks were overpriced when they were less than satisfactory.

EDIT: Response to owners reply: I never said we were a party of 5, i said we ordered 5 toasties which after confirming with my family, it was 6 so apologies for that. Yes, every plate came back empty because we paid a decent amount of money and had waited a long time for the food so it needed to be eaten. You can see from the CCTV that the underside of the toasties were not cooked. The reason we came to your cafe was because of the ‘exceptional matcha’ which we were severely underwhelmed with as it was grey/green in colour. The pre-made toasties comment was fact because we asked if ham could be taken out of the toasties which we were told that couldn’t happen because the toasties are pre made. I understand about the crisps but it was the fact only 2 people were asked if they wanted any but even still they were not informed this was at an extra charge. The staff member did run the cafe alone which is why we left a tip, which I acknowledged in my review. This review was in no way to insult or critique the barista, but they were rushed off their feet all day and this can be reflected in the previous negative review from this same day. So if there’s a moral here, it’s this: your cafe needs more staff and food/drink should be of a higher quality for the price. Thank you for your time and for showing your lack of professionalism throughout...

Today we walked 20 mins across Weymouth to visit this place as we love our coffee, and the reviews looked great. We had a buggy with us as we had our baby, and four year old. We brought the buggy in and manoeuvred it as best as we could out of the way but were met with glares and huffs from the blue/green haired barista. My partner went back to close the door he’d left open as he couldn’t shut it at the time. After that, two ladies followed behind and left the door open, yet we were met with further attitude and the barista went and shut the door as if it was us that did it. Sensing attitude, and giving the barista a chance to redeem herself, I said ‘is the buggy OK here?’ And was met with ‘no’. The place wasn’t busy, no queue, and at least three tables free! Plenty of room for us but clearly not all customers are welcome here. I’ve never felt more unwelcome anywhere, so we left.

Edit: in response to your reply. Thank you for the reply. Not sure if your CCTV has audio but I can confirm that was not what was said. There was definitely no asking of us to move it, just lots of gesturing and rude ‘No’. There was categorically no mention of walkway to toilets being blocked or health and safety. Also, if you welcome buggies daily, why weren’t we given a suggested place to put it rather than the rude response we got? As I say, the attitude was awful and I gave her a chance to redeem herself when she could’ve said ‘it’s a bit awkward here, how about if you could put it here?’ But we got none of that.

As I have said, and you confirmed, the other two ladies left the door open and she went over to close it, again your cctv seems very advanced, which is great, but there was definite attitude at the door being left open and it felt aimed at us. I didn’t say there were comments at us - there weren’t.

I can only go by my experience, and certainly cannot think ‘oh, maybe the cafe was busy before we arrived’ or ‘oh, maybe the barista is tired’. I can just review my experience on face value.

Sadly, yesterday was the last day of our holiday in Weymouth but thank you...