Costa Coffee — Restaurant in England

NOT VEG/VEGAN FRIENDLY I have been praising their coffee and food and posting photos on social media year after year. But I was shocked to find out today but they’re not as vegetarian and vegan friendly as they claim to be.

As a Muslim my only option is to go fo vegetarian or vegan food as I can not eat meat unless it is Halal certified. And I am very happily to try any vegetarian or vegan food as they’re more healthy.

This morning at this Costa branch I ordered 2 slices of toast and a croissant. They usually have separate Utensils (Tongs) for meat and and veg dishes for oven/grill use. But I was shocked to see the staff of Costa was using the Non Veg Utensils for my Toasts and Croissants even though the Veg/Vegan Utensil was right in front of her. The Utensil used for Veg/Vegan dishes has a green mark or a green rubber band and it’s visible from distance.

Also something more important to note for all Veg and Vegan eaters; I’m not sure about their other branches, but at this particular branch they only have one oven grill which is quite small, I guess they all are. So what happens if you toast or grill a non veg dish in the oven? Everything that is coming out of the non veg dish becomes airborne inside the oven. So when you grill a veg or vegan dish inside the same little oven, it won’t be pure vegan or vegetarian, all the moisture or smell e.t.c. of the non veg (previously grilled) will be fighting its way towards your veg/vegan dish. If you’re comfortable with this no one’s stopping you to try their so-called grilled veg/vegan dishes.

But who will keep un eye on their veg and non veg utensils which they knowingly or unknowingly keep using on the wrong dish?

Are you willing to take this risk? Not me. I left my toasts and croissant alone, and ate their vegetarian cakes instead with Latte.

Very...

Today with my partner I have been there. Asked to seat and drink and have some cake . Some Hove I noticed coffee was for £0.50 for today. I have waited for25 min. That's absolutely fine. They told me I have to have app to receive £0.50 offer . App doesn't work and itold the staff . They said if I can't , I have to pay normal price . So that's fine too. I ordered two coffees and two cakes I said 3 times that I will eat here . They just gave everything takeaway . Not fine but still ok I have to say. I went to table put cake and coffee on the table . I went back to ask for fork or anything that I can eat my chocolate cake . I witnessed One guy was saying that the up doesn't work and staff told him ( don't worry I give your drinks for 0.50. ( I'm British but didn't born in UK like the other gentleman) ) that's not fair at all.... I got some plastic spoon and went back to the table . Cake was old so couldn't enjoyed after all . And coffee drunk half ... Other half in to the bin . Everything is fine . I was polite from start to the end . .... Thanks for this .nice experience that you have been given me...

I generally do not go to coffee shops but I was taking my mum shopping today and she’s not long out of hospital so we visited this Costa Coffee for a couple of hot chocolates and a toilet stop. I can see why I rarely go into Costa Coffee, last time was in London and the toilet was disgusting. This place there was rubbish all over the floor outside the toilet, looked like food, looked like you could easily slip on it. No-one had bothered to sweep it up yet the place was dead. No atmosphere whatsoever. I don’t mind staff training but if you’re establishment is dead and your going to take ages to make a couple of unremarkable hot drinks at least have the courtesy to tell your customers to sit down and you’ll bring them over. Nope, left standing there, no eye contact or smile, just ignored till the drinks were eventually made. Woman serving wasn’t overly friendly too. And prices are way too high for what the drinks and the cr@pay service. Won’t be going in again unless I’m with someone that for some reason...