Esquires Coffee Bournemouth — Restaurant in England

A first time customer.

I was attracted by the visual ambiance but left disappointed by everything else.

The huge mug is, in my opinion far too big for a quality cup of well balanced and flavourful cappuccino. It tasted like a mug of hot milk with barely any coffee taste.

In fairness, staff offered to replace it and returned with the same size, and an extra shot of espresso on the side. He smiled, encouraged me to let him know how the second attempt tastes and gave an impression he cared. I was thinking that all was redeemed...

But then he returned to his colleagues behind the counter and easily audible over the loud music, I head him dismiss my observations to the other staff by saying "some people like it this way, some like it that way"! - followed by laughter! For THIS reason alone, you turned a first time customer into a last time customer.

For your information Sir, this is not a subjective issue. It is well documented that a cappuccino is normally approximately 150 ml beverage, with 25 ml of espresso coffee and 85ml of fresh milk and foam making up the rest. At least keep the ratio if you choose to use mugs instead of cups.

Summary - Coffee is way below acceptable due to the huge mugs, too much milk.

Music is too loud. Yes, this one is subjective so let me qualify it: With ipods in, Mac on full volume, I was still unable to properly hear the conversational audio I needed to listen to for work.

Staff: Slow service and don't ever discuss your customer feedback behind their back to amuse yourselves.

Overall, Absolutely no reason to come back a second time given the number of competing other options available so close by.

Lost customer, lost opportunity,...

Good Coffee and Atmosphere, Disappointing Service I recently visited this coffee shop and overall, my experience was a bit mixed. The cafe itself had a great ambiance with a cozy and inviting atmosphere. The aroma of freshly brewed coffee filled the air, setting the perfect mood. The cake I ordered was delicious, and it complemented the quality of the coffee perfectly.

However, I was quite disappointed with the service. The staff seemed overwhelmed and were not as attentive as I had hoped. It took a while for them to take my order, and the wait for my coffee and cake was longer than expected. It would have been much more enjoyable if the service was prompt and efficient.

Despite the service hiccup, I must emphasize that the coffee and cake were indeed great, and the cafe's atmosphere added to the overall charm. If the service could be improved, this coffee shop would be a fantastic place to relax and enjoy some delicious treats.

Overall, my experience was a bit of a mixed bag, with excellent food and atmosphere, but let down by slow and inattentive service. I hope the staff can address these issues because I would love to visit again and have a...

Second time I've ordered food here over a few months and the quality and standard you allow to be sent out has been poor. Brown lettuce, avocado shoved on unbuttered soggy hovis bread, mixing butter packs with the food and putting it all in the microwave, unsafe and untrusting, straight in the bin. Not impressed. This isn't the chefs fault, it's management. For reference, I have lived within proximity for 5 years and I'm a huge supporter of small businesses. I stopped going in Esquires a while back as a man on the til was rude to me. Yes the general vibe and aesthetics is lovely and staff generally good. But there are possibly some underlying issues here with pay/management perhaps. Blend has just opened on Richmond Hill in the old echo, I used to chat with the brothers who run this establishment and they don't let standards slip - unsure if they do food, I think they might as its a big unit, I recommend taking your custom there.

I have attached pictures. Yes I ate half the toast because I was starving but it really...