Falafel and Shawarma Land — Restaurant in England

Today we went to this place as a family for lunch, it was our first time and will be the last time as well. The service we received was extremely terrible I nearly I had a physical fight with the person at the front who made us nasty Falafels and it was not just about the food he was very disrespectful and uneducated man rude. I asked him nicely we want our Falafels without any sauce in it instead we’ll have the sauce separately please . He said ”NO PROBLEM” in a loud voice he just was so rude and he’s got attitude problem at that point I realized that this guy must have brought to work by force. Subsequently he made the falafels and I asked him could I have the sauce please? He replied this “if you want sauce £1 per tub of sauce” I said to him I asked you at the start we want our Falafels without sauce we want it separately and you agreed to it. Sadly he denied that he ever said that! Lol, Anyhow he ruined our day and I really hope his Boss read this comment and teach him some manners. In case the owner of the business doesn’t know which staff I am taking about( the person with blue eyes at the front section) you should kick him out of the business it’s good for your own benefit he doesn’t care if you lose customers or not. I would not recommend...

Really rubbish service from the restaurant, staff very negligent. No one came to bring us a menu or to collect our orders. When we collected our own menus we were told someone would come to take our orders but no one came even after 10/15 minutes, had to go to counter ourselves. Saw staff collecting orders from other tables though so we were ignored for some reason. We asked for some water and were told it would be brought to the table, no water came. Eventually realised water was self serve at the counter however if this is the case why not just tell us it is self serve rather than agreeing to bring us water knowing you won’t? Food took a very long time and was not all brought out together. Guest I was with had almost finished eating before my meal came out 20 minutes later. No staff came to check on us during the meal despite checking on the tables around us. Very bad experience would not return. Food was not worth being made to feel...

Came in to have dinner with friends and one of my friends is extremely allergic to sesame seeds. After telling the server this, he was ensured that only the falafel had sesame seeds in it. He ordered chicken wings. The server offered chips to him as a side and we had to point out and ask if they were fried in the same oil as the falafel, which they were so my friend obviously declined... After the meal, my friend went into a severe allergic reaction and had to be rushed to the ER. As a restaurant, take peoples allergies seriously. If you cannot accommodate them then tell them. We all would have gladly gotten up and left if there was more transparency that they do not know how to handle allergies and do not have anything in place to accommodate, learn from the other shawarma places in town who take this much more seriously. This is about people's lives, your negligence could have killed my friend if we did not...