Firebug

A summary of the night...

I was shouted at by staff and the 'excuse given' for this- 'I should not have done that, but I'm tired'... this is no excuse.

I was groped/touched myself Innapropriately on 3 separate occasions when I was attempting to have a nice evening on my own. One individual kept following me around and wouldn't leave me alone all night despite me speaking to them nicely and politely. I can only think this culture is accepted in this venue because it certainly does not happen and would not be allowed to happen elsewhere. Men were walking freely into the ladies bathrooms upstairs and just holding the door open too. It was generally really grotty in there and the bathroom was in a real state of disrepair. I only hope something comes of this and is done, no one was checking this...

Last orders were called, everyone bought drinks, only to be told 10 minutes later to 'down their drinks and vacate the premises'. This is really poor quality service (as it was a busy night so it had taken everyone a while to get served), not to mention irresponsible.

Kick out time was actually earlier than stated. This left a lot of people confused and disappointed, especially as they'd just bought drinks.

Staff also knew I had no signal on my phone and was not from the area (they gave me the WiFi code so I could book an uber home later). Despite this, they would not allow me to book an uber so I could get to my hotel safely. Instead, they were shouting at me to 'down my drink' instead then kicked me out. I tried explaining this, obviously frustrated, scared and upset... they kicked me out and I had to ask for directions (which I really struggle with).

There was no thought towards the customer at any point or their specific needs/requirements either. Which needs A LOT of work.

Please look at improving... your customers are everything and this truly has the potential to be so much better!

Some of the team were lovely and did try to help/step in, but unfortunately that was ruined/overshadowed overall by all the rest of the poor experiences throughout. I only truly hope that better things come from this.