Firebug — Restaurant in England

A summary of the night...

I was shouted at by staff and the 'excuse given' for this- 'I should not have done that, but I'm tired'... this is no excuse.

I was groped/touched myself Innapropriately on 3 separate occasions when I was attempting to have a nice evening on my own. One individual kept following me around and wouldn't leave me alone all night despite me speaking to them nicely and politely. I can only think this culture is accepted in this venue because it certainly does not happen and would not be allowed to happen elsewhere. Men were walking freely into the ladies bathrooms upstairs and just holding the door open too. It was generally really grotty in there and the bathroom was in a real state of disrepair. I only hope something comes of this and is done, no one was checking this...

Last orders were called, everyone bought drinks, only to be told 10 minutes later to 'down their drinks and vacate the premises'. This is really poor quality service (as it was a busy night so it had taken everyone a while to get served), not to mention irresponsible.

Kick out time was actually earlier than stated. This left a lot of people confused and disappointed, especially as they'd just bought drinks.

Staff also knew I had no signal on my phone and was not from the area (they gave me the WiFi code so I could book an uber home later). Despite this, they would not allow me to book an uber so I could get to my hotel safely. Instead, they were shouting at me to 'down my drink' instead then kicked me out. I tried explaining this, obviously frustrated, scared and upset... they kicked me out and I had to ask for directions (which I really struggle with).

There was no thought towards the customer at any point or their specific needs/requirements either. Which needs A LOT of work.

Please look at improving... your customers are everything and this truly has the potential to be so much better!

Some of the team were lovely and did try to help/step in, but unfortunately that was ruined/overshadowed overall by all the rest of the poor experiences throughout. I only truly hope that better things...

Tried here with work pals as we were in area working. Having dined elsewhere upon arrival at approx 2200 Wed 16th Sep we ordered two Moretti and two Red Stripe and sat down near the door we had entered just to the left of the door if looking from the bar (the position in which we sat will become relevant later) A couple of times we popped out to the garden to smoke but returned to the same table as a member of our group remained throughout. Having finished our drinks I approached the barmaid (dark haired lass) and asked for three more pints as one of our initial group had departed, to my astonishment I was told no as she did not want to serve the three of us because she "did not like the way we had been looking at a member of staff on the floor" it is important at this point to mention the fact NONE of us were drunk. I did ask what it was we had allegedly done but was told again that I would not be served I shook my head went and told the others and we left. The owner(s) may well have CCTV footage available (perhaps they could view the footage to check the validity of my account of events??) hence I was particular earlier in this review as to where in the establishment we were sat. It had been our intention to spend quite a while and no doubt quite a bit of money in here, we were surprised following the dire position Leicester businesses due to the pandemic have been in recently and are now in that valuable income can be lost so easily. We still have no idea what it was we did to warrant such a nonsensical reaction from the barmaid??? Despite evidence of Owner(s) replying to other reviews here it seems a little odd that I have not been afforded a...

I'm a professional Musician ( Drummer ) from London. Often playing dates around the U.K with different bands/acts. I first played at Firebug last year and once again this year ( Different parts of the venue ) For somebody who has played literally hundreds of venues, of many assorted sizes/levels of prestige etc. ( Including some of the top one's in London ) I would definitely rank Firebug in my favourite 3 venues of all time ( so far :) Matt Kirk the main man ( who I had the pleasure to meet ) must do a fantastic job training his staff - or just have a natural radar for hiring genuinely friendly and helpful young people - who blend pro customer service with a relaxed chilled vibe.This instantly makes the energy of the place low low angst.Something that is, for a weary muso who's been around endess booze fueled nonsense for decades - precious.The layout of the venue feels spacious - awesome garden too - and Firebug feels like an exciting enclave of fun with things happening upstairs/downstairs - allover etc. ...reminds me of the venue's I most enjoyed hanging out with students in my youth ( I never went to Uni ). Security staff polite and non- obtrusive and the Sound She/He/They's top of their game - great live sounds in both rooms. Inclusive Safe space for all genders Couldn't recommend Firebug enough for punters and...