Level Cafe Bar & Grill — Restaurant in England

What a fantastic experience we had. We were celebrating our daughters 21st birthday and wanted a family meal, but there were 30 of us. Most other restaurants that we had tried wouldn't accommodate such a large party, but no problem here. The menu was slightly reduced, but still absolutely loads to choose from for all tastes.

As with all families, there were some very specific meal requirements, and there's usually something that's wrong. We gave our preorder, stating any special instructions, got a confirmation that it was all received, and we paid a deposit.

On the big day we were so impressed. We had dropped off a cake and balloons earlier in the day, and the person who took the cake from us was so helpful. I had slightly squashed the cake in transit, but disaster averted, as they allowed us to rectify this and stored it in the fridge for later.

On the night, when we arrived we were greeted by warm friendly staff, and when the meals came out, the service was so efficient, all of us eating together, which is some feat with 30 people. Every single meal was cooked/served exactly as we had asked. The food served was brilliant quality and I know a few of our party that had never visited Level before will be returning as they were so impressed. The staff really couldn't have been more helpful, great atmosphere and fantastic food, really helped make our daughters day very special. Thank...

On entering Level the waitress asked us how many was the table for, my friend answered 2 but could we have a 4 seater table as my friend has a disability (it would of helped me greatly to have more space due to mobility issues ). This request was refused she said they were busy and she was prepared to let us walk away. Due to the pain of walking far for me we sat at a 2 seater table. when we were half through our stater we noticed 3 couples came in and all were given 4 seater tables. When we complained we were told the 2 seater tables were dirty (not true) The waitress did say said sorry and asked us if we would come again! Food 5 star table service 2. As a disabled person I felt treated less favourably.

Update I have just had a personal reply from the 'waitress' who added to her poor service of today has just called me a liar. To the lady concerned please speak to your colleague. Who informed me of the dirty tables ect when I submitted my complaint in person in the restaurant today. You had the perfect opportunity to speak to me. I am sorry that you feel hard done by, now perhaps you know how I felt today! I am incredulous. Maybe the manager could help implement some retraining. Good luck in your career. I will not return to...

I am someone who is generally a positive person and hate businesses who are dishonest and find it ok to mislead people. So here I go ....,..... I visited Level today after reading on their website tha they have a happy hour with selected cocktails £4.75. I was handed a menu advertising the same offers and there was also a huge board next to the bar advertising the same but was told by the bar staff that this offer wasn't available now but would be in the new year!!! When we questioned this the bar man said it was subject to t&c which wasn't in the menu but was in the smallest writing on their advertising board. Very misleading and very dishonest misleading customers, I asked to speak to the Manager but was told he was busy cooking. There was hardly anyone in Level at the time and disappointed that the Manager had no interest in his customers. My disagreement is not the couple of pound extra I had to pay but being misled by Level. We would have stayed longer for drinks and food but instead spent our money on drinks and food elsewhere! I recommend you...