Spinning Wheel Inn — Restaurant in England

Have used this pub several times a week during our annual holiday for many years and always recommended it but have to say I was sorely disappointed this time. We had my 80yo father with us who underwent 12 hours of cancer surgery resulting in a stoma. After enquiring about disabled toilet facilities and being told there wasn't even so much as a bin in the men's loos, my father went to use the bathroom with the suggestion that the shortfalls could be passed on to management - and was then mocked and belittled by a group of young men and the bartender they were talking to for 'moaning.' I was standing at the bar and they were clearly unaware that I was part of the same family so I enjoyed a grandstand view of their childish behaviour. When my daughter went into the building a short time later, it was again being discussed by the staff. Whilst the pub may not be able to provide everything a person needs, anyone with the faintest modicum of customer service ability would surely apologise for any shortcomings and enquire if anything could be provided in future to make the business more accessible, rather than laughing at someone battling life-changing disabilities. We took our custom elsewhere and I doubt we'll return. This was always a great pub but you have let yourselves down in this occasion and I hope you'll take this on board...

One word- SHOCKING! Visited here last night and I was disgusted the way I was treated. Apparently your not allowed to help people now if their drunk. My Husband and I was staying next door so thought we would go for a drink. A lady approached me in tears, so me being the nice person I am was trying to calm her down. Bare it in mind I had only known her for about 5mins at this point. We had managed to calm her down and we took her outside, I thought fab let's go back in and get a drink. Proceeded too go to the bar where I believe her name was Emma approached me and said I wasn't getting served. I obviously asked her why? In which her reply was, your too drunk. Bare it in mind I only had two vodkas. I said can you explain to me, how I am drunk? The attitude she gave myself and my husband was shocking. Even the bouncers were on our side, he clearly seen what had happened and thought it was disgusting and even asked the girl at the bar, why I can't we be served because there's clearly nothing wrong. The bouncers apologised on our behalf because they thought it was madness. We had come up for just one night and it was truly spoilt because of one bartender.

Avoid if your a nice person and you like to help people because obviously this place doesn't...

I was going to give a good review despite not enjoying our meal. I politely spoke to the bar staff about it and they offered me compensation and we agreed on a refund for my part of the meal as it wasn't eaten. Which was gratefully received . Great customer service, very polite and willing to help. But what changed my review was this. On the way out we went to the bar to get our refund and we were verbally attacked by a older gentleman. ( I use that word loosely) He was what I can only imagine a regular. He began by making snide comments then made myself and my sister feel unwelcome and belittled for wanted a refund. He was most unhappy because (in his words) "we chose spiny for our meal". Anyway the behaviour of there regulars is not there responsibility, the fact that the bar staff did not attempt to stand up for us or have a word with the gentleman in any kind of way really upset us. We were left standing there with a toddler being verbally attacked by this man for no reason other than we had dared to politely complain. Sorry spiny but this has really put a dampener on our visit. NOT...