The Carousel Brewers Fayre — Restaurant in England

This is a zero star rating!

I had booked a breakfast here with my stay in the premier inn hotel. I had decided to split my review in two. The Hotel being the first (a positive one) and this being the second.

This place is clean, well presented and of good ambiance. We was greeted well and seated. A number of changes had been made due to covid_19. One way system marking and served food instead of self service.

We aproached the main breakfast buffet area and the male server was very polite and friendly. The choice of hot food did not seem as wide as the usual choice from premier inn hotels. Near by was a self service toaster machine so we made some toast but, no butter or spread was available. We went back to the table with our food and I discovered that butter and spread was being given out at another station that was also serving juice, water, milk, croissants etc. This had a large queue so after spending 10 minutes in it to get some spread i returned to a cold breakfast and toast. I returned to the girl serving the butter etc and asked if she could put some with the toasting machine so other people didnt have to have a cold breakfast. She was young and very over worked. She informed me that she wasent allowed to leave her position so could not put butter etc. In that location but would ask someone if she had the chance. In all honesty I felt sorry for her being left in this position.

After eating some of my cold breakfast I queued at an automated coffee machine only to find it had no cups. A member of staff passed by and asked what I was doing. I said I need a cup. She said I had to queue for a cup at the same location I had queued for the spread and then return to queue for the coffee machine again. It was becoming like a scene from the crystal maze. The staff had not informed us of this procedure or put any signs up instructing that this is what people should do. I had lost my patience by this time and returned to my seat empty handed.

Note: The coffee machine is a self service touch screen that is obviously a high touch area that increases the spread of covid 19. I cant understand why a member of staff was not put on that to serve the coffee (preventing everyone from touching it) instead of handing cups out. It makes no sense at all. Clearly the person who is managing the covid_19 risk process is not suitable.

My partner approached the young girl for cups and plant milk. She was given cups but had no milk. The girl tried to get a passing member of staff to get some milk but she refused. A second member of staff eventually agreed to get some and said she would bring it to our table. My partner went to the coffee machine and pressed the relevant icons on the high risk covid_19 touch panel. Afer returning to the table almost 10 minutes has passed an no plant milk had arrived. She approahed the bar and asked two staff members who were just stood chatting and had been for 10 minutes ( whilst the poor young girl was over worked under great pressure) for the milk. One replied she was too busy and the other one said she would get it. 10 miutes and now a cold coffee later another memebr of staff arrived with the milk.

Needless to say we left unhappy and unsafe. I will never return to this pub. The service is far from anyones...

This is the place to go to........ If you like cremated food! We were on a meal deal at the Premier Inn next door where we have stayed & have eaten at The Carousel before and enjoyed it. However something has drastically changed and the food & hospitality has sadly nosedived over since last year. No friendly welcome & shown to your seat just find a table & go to the bar to order. 2 ladies serving behind the bar the younger of the 2 very pleasant when serving & interestingly wasnt adding the do you want to tip option everytime we went to the bar however the slightly older of the 2 young ladies was pushing the tip buttton on the card machine at every option then walking away without showingvyou how to take it off luckily i knew and knocked it off then paid which when you do automatically opens the cash till right in front of you within hands reach.....its asking for trouble for the sake of a tip! Main meal we had came out & mine was totally cremated to a degree that stabbing it with a fork shot the goujon across the room! I thought wait while the young lass who served the food comes back to see if everything was ok.... she never did & you dont expect to have to leave your partner eating alone while you go to the bar to complain, so in the end i just left the burnt offerings on my plate hopefully somebody stuck it in an urn to give it a better send off than the service we had. To add more insult to injury part of the meal deal included breakfast all you can eat serve yourself sort of deal UNLESS YOU WANT BACON! as they had not got any and awaiting a delivery which is starting to occur more often at premier inns with regards food where local managers are not allowed to source bacon elsewhere if a delivery does fail to arrive. If you want poached eggs expect a 20+minute wait on a not very busy day despite ordering them as soon as we were shown a seat we had actually finished our cereals queued for whatever luke warm cooked breakfast was left eaten it before our snotty undercooked poached eggs arrived at our table! Come on Whitbreads/Brewers Fayre get yourselves sorted out to what you once were as your losing customers listening to other guests this morning. As for people coming in off the street to pay for a cooked breakfast make sure you ask is everything on the menu available as staff were taking walk ins money without telling them there was no bacon it was only when they got to the hot food breakfast bar that they were then told..... TOTALLY UNACCEPTABLE & UNSCRUPULOUS way of treating customers. Be up front & honest tell your customers either paying on the door or on a meal deal before sitting down that some items like the main item {bacon} not...

We visited Scarborough yesterday for the day whilst visiting some friends and we was really stuck on somewhere to eat - our friends were staying in the Premier Inn next door and suggested we eat here. Both my partner and the people we went to visit work for Whitbread so I was really apprehensive to eat at another Brewers Fayre as I’ve eaten in some dumps, but upon arrival to the site I was really shocked at how clean/modern it looked and I just wanted to express how much of a credit every single FOH member of staff that were on last night are to the general manager of this site. Not only is it the cleanest, but the most well run, and the standards kept by the team were impeccable. In my local brewers fayres, most of the FOH team members look like scruffs but everyone at this site looked very smart in their polo shirts and aprons (again my locals don’t uphold this standard, and most of them just wear a pair of jeans and a brewers fayre polo shirt) so I was incredibly surprised to see a whole team dressed as they were.

All of our food was cooked to perfection and wasn’t waiting long at all for our food. The general manager asked if we had any allergies whilst he took us to our table and we were asked again while ordering - again something my local sites don’t do.

One person that really stuck out to be apart from the General Manager was a lad with a mullet type hair cut - sorry I didn’t catch his name. He was running around after every guest carrying those big trays of food as well as carrying other plates in his other hand, and he was really lovely and made sure he really looked after us, asked us if there’s anything else he can get for us etc.

Overall, this whole team and restaurant are a credit to...