GAIL's Bakery Hove — Restaurant in Great Britain

Usually a huge fan of Gail’s and always love to buy a few things when in Hove or London. But today I was so disappointed it has really put me off going again.

I came in with my toddler today (22/12) to sit in the warm for a while and asked for a coffee, babyccino and a spinach feta pastry. I was a bit distracted as I was trying to make sure my child wasn’t running out the open door into the road, while also trying to choose something for us to eat. The lady serving me was so cold and unfriendly, didn’t smile once and and I felt really pressured to order quickly and move along, despite having barely looked at what was available.

The pastry was thrown into a bag even though we wanted to dine in, and the babyccino was ice cold. It would have been nice to be asked if we were eating in and have a warm pastry on a plate instead of cold inside a bag with no cutlery. Still was charged the dine in price though.

Eventually managed to get the attention of the barista to kindly remake the babyccino for us with warm milk. Didn’t realise I’d have to specify that when ordering, maybe that was my mistake?

Overall it wasn’t a pleasant experience and I felt like the service today was a...

I will start by saying the sausage roll was amazing, the coffee was good too. This review is not a reflection on the branch or staff or quality of goods. If not all on the steep side price wise, which I wouldn’t have minded if I was allowed to pay the actual cash in my pocket. Instead of being forced to use my overdraft facility by paying with card.

When businesses like Gail’s go down the cashless route it damages society and devalues the pound. You should do better and do right by your customers and allow them to spend the actual tangible money they have.

I’m sure I don’t need to school Gail’s in business practice but a tenner always remains a tenner. When you spend by card you constantly devalue to money by losing to card providers. It alienates a population who rely on cash as they always have done.

Money is money and it should be accepted regardless. It is morally wrong and unethical to refuse to accept tender that has remained valid for thousands of years especially when purchasing food or...

Can't fault the food. It's the best in the neighbourhood. This particular day, checked google for opening time (7am).

Arrived but it was closed. Lady behind counter mouthed "7:30!". Fair enough...easter weekend. I was forced to wait outside in the cold.

Up walks some bloke. A male employee opens the door and lets him in. Fair enough, maybe he works there. I look inside...and he's buying coffees!

Okay...this isn't right. I stand up next to the door with a dumbfounded look, and a male employee comes and opens the door and the only thing he says is: "He works here." (I've said nothing)

Get inside and order, only to realise...the first guy who was let in before me, wasn't even working. Soooooo he's a customer. HE'S A CUSTOMER. NOW I feel that this whole scenario just isn't right. Process before People....unless it's an employee....who isn't even working. Nice.

Best part: being left out in the cold to wait.

Just not cool Gails. You're...