Nando's Glasgow - Springfield Quay — Restaurant in Great Britain

Nando's chicken tastes great. There's no arguing with that but the emergence of covid has led to some misguided decision making at head office. Firstly, the massively reduced menu. No fino pita here (in spite of the fact that you can obtain all of the ingrediants in other dishes with the exception only of the lettuce). No hummus for starters? You can only choose nuts, olives or a paltry serving of halloumi. Of course, what is still available is good but the choices are very, very limited. The biggest issue is getting in and the experience of being there. Oh boy have they screwed this up. You have to scan a QR code at the door and then connect to the app which then puts you in a queue which then allows them to text you and then you have ten minutes to get to the entrace where they will let you in and then you are placed a socially distant table and then you must login in to the app to view the online menu and then you must pay via the app and then wait for intermittent visits from waiters who will deliver what you ordered. Wow. What a total pain in the backside. I totally understand the importance of safety and social distancing etc but this over engineered, clunky 100% smartphone reliant approach to organising a queue, your table and order is the opposite to the accessible walk in experience that it once was. The managers and staff do their best but is it worth all of hassle when you just book a table elsewhere? I'm still on the fence. Hopefully the developers of Nandos apps and web system will be replaced with something thats a bit more customer friendly because its a draining experience just to get your table. These are trying times for everyone and I used to love Nandos but I wont be rushing back to repeat the...

We went to Springfield Quay Nando's tonight to enjoy their finest food tonight as a family but was left shocked from the moment we entered and left. None of the staff were very helpful, all of them seemed miserable, no smile, no greetings, food was tasteless and very unlike Nando's standard. I had placed an order of over £110 altogether and it was served to us within 7-8 minutes. I would say it is impossible to make all the food I ordered fresh in just 7-8 minutes. I think i was served food which was prepared at-least couple of hours earlier, it just didn't seem fresh at all, I was so disappointed. While having our tasteless food, a waiter comes over and said which sauces can I take away from your table. We all looked at each other and was surprised why are we being treated this way, it was almost like being harassed. We should have the freedom to be able to enjoy our meal with the best sauces in the world which is Nando's peri peri sauce. I go over to get a re-fill of Coke and One of the staff member put a trolley in front of the drink machine, after moving it a little bit out of the way so I can get my refill, the same person again moves the trolley back in front of the drink machine and then they started cleaning up all around our table. Brushing the floor, wiping the seats and table and they were only cleaning the table that were around us not the ones that needs cleaning on the other side of the restaurant, overall didn't enjoy at all. Hated everything about tonight. I hope Nando's manager realises what's actually going on in Springfield Quay Nando's and improve their service and quality of the food like before because I really do like Nando's food. I had to leave this review to bring these things in...

Came here for an early lunch with some friends. As the restaurant had just opened for lunch it was empty and we had no trouble getting a table of our choice. There's four choices for vegetarians, so not bad for a burger place. I got the Beanie Burger, which was a burger made of cheese, chickpeas, sweetcorn, lentils, peas and pumpkin seeds. I have to say it was better than my previous experiences of veggie options at Nando's. The burger was firm enough to eat with the buns without the patty falling apart. The vegetables that made up the burger tasted fresh enough that I could actually taste the sweetcorn, cheese and pea. The burger came with a generous side of chips. Personally, I was satisfied with my order. My friends were meat eaters and got variations of chicken burgers, which sadly were not so well received. The burger literally looked like a slab of meat that had been cooked and place in a buns (a pitta bread in one case). The piece of chicken (and that's what it was), was simply too thick to be eaten like a burger. A couple of my friends ended up having to eat the chicken pieces using knife and fork. That is, not as part of the burger.

Like other Nando's, there are free refills for certain like of drinks. I think mostly soft drinks like Coke etc. If you want cutlery, sauces etc, you have to go and get them yourself.

Overall, the food was okay and not really that well made. The general decor of Nando's is the same as any other branch. The service levels are a bit above standard compared to other outlet and I thought the staff were friendly and helpful. I feel that there's nothing special about what your getting considering the prices paid here are for standardized...