Firepit & Kiln — Restaurant in Great Britain

We visited this establishment today with very high hopes as it was the first time to experience a halal carvery which unfortunately were drowned very quickly. Upon arrival we were met by a pleasant manager who gave us a choice of a few tables. The place was quiet but what do you expect on a Monday after lunch time. After being seated, we browsed through the menu which did actually look good. We then walked over to the much anticipated carvery and were met by a rather unprofessional chef. After being made aware of prices and what you were to expected to receive we watched how our plates were being piled up with food. The chef pulled over some surgical gloves over his hands and using those hands filled our plates with vegetables. With the same knife sliced into the beef and turkey and referring to my wife as "hen". We returned to our table with the food and were left with total disappointment. The food was cold and the beef was rare cooked. We made management aware of this and were offered a discount. We also noticed plates which were being cleared from another table, which was close by and the food had not been touched. We don't think they enjoyed the a la carte menu. Sorry but won't be back. I sincerely wish the best of luck to the owners. My pictures will make the...

Decided to come here for the first time last week because it was a handy location for meeting friends and also because the menu had something to suit everyone. When we arrived it wasn’t too busy but we were standing at the door for a good while before we were shown to our seats. We then waited around 10 minutes before anyone came over to give us menus. It must have been about 15/20 minutes before anyone then came to take our food order. What I wanted to order they didn’t actually have any of which happens I suppose but would have been nice to know when we were given menus as was then scared to ask for more time to look in case the waitress didn’t come back again. My friend ordered nachos which came and they were cold, like nothing on it was heated the cheese was a cold cheese sauce rather than actual melted cheese or nachos cheese sauce. The burgers were good at least. The drinks menu is weird, online they have a menu with alcohol but this is not available in the restaurant. There is a mocktails section on the drinks menu but doesn’t tell you what’s in any of them and they’re not classic mocktails names so you wouldn’t be able to guess. I think this place has potential, the idea is good but the service was really slow and thinking about that cold cheese...

Just been for lunch 4 carveries.firstly served wrong drink then went for carvery my son filled his Yorkshire pudding with potato n veg then next minute he spat it out lump of ice in middle of Yorkshire pudding upon inspection all 4 Yorkshire pudding were the same told waitress who walked away I followed her and told her Yorkshire pudding were frozen she said she would fet more I told her to feel them said they arent cold they have actually got lump of ice in them all.ten minutes later my son was done his food and chef arrived with 4 fresh ( frozen) Yorkshire pudding this time it was my brother who spat out a chunk I again approached waitress and she asked if she could get me more I said no son is done his dinner and we are almost done just asked for bill and was horrified when they charged full price asked if she thought that was acceptable and was told it was only a Yorkshire pudding no it was 8 Yorkshire puddings !!! and that carvery was already on special offer so apparently its OK to serve frozen food !!! Beef was also very tough but turkey was nice n veg OK.wont be returning !!! Shocking customer service and unacceptable that a chef cannot heat up Yorkshire...