The Copper Clam — Restaurant in Great Britain

Booked for 8pm - arrived at 7:45pm was told our table was not ready as we were early. Expected as we were ahead of time. Had a drink outside and was told blankets were available and we can be seated under the heater - all lovely and pleasant so far.

Noticed that the servers were looking a little stressed when we were by the front desk by the cold looks and slightly unwelcoming attitude given by the two male staff. Eventually got to the table and given menus (our drinks practically empty) immediately asked what we’d like to eat and no offer of drinks….we’ve literally just been given the menu too. We opted for some oysters while we made our decision. A member of the kitchen staff brought them to us and handed us two empty bottles of Tabasco. We asked if a) we can have bottles with some sauce in them and b) if they had the other option (not the jalapeño or habanero he gave us) he argued that there was no other option and the classic Tabasco (you know, the one you see in every supermarket or corner shop in the UK) did not actually exist. The kind couple next to us who overheard all this handed us their full bottle of the non existent sauce. He just responded ‘oh I didn’t know we did it’ and walked away.

45 mins go by and we are sat staring at two empty drinks and an empty plate of oysters - not one person has come to check in or take our full order however, the group of 4 behind us being rather unpleasant, loud and drunk (not the restaurant’s fault) have not one but TWO staff members catering to their every whim. The other two tables with empty plates also seem to be in the same predicament as us. At this point we decide to up and leave, pay for what we had and go to another restaurant (not sure what we’ll do as it’s 9pm on the Saturday of Valentines weekend…..however the amazing staff at Tlaloc managed to squeeze us in and were absolutely outstanding - HUGE RECOMMENDATION here!!!). We head down to the lady who had seated us and we see her face - she knows she had forgotten us. She apologised and said ‘I’ve been trying to get up to you’. At this point she takes the payment for the oysters and the two drinks - we were asked if we wanted to stay, we explain we have a table booked elsewhere now as it’s getting late. She then offers us a free drink - appreciate the offer but we’ve just said we’re having to rush off to head elsewhere…?!

Anyway - would not recommend as service was incredibly slow/non existent and unwelcoming, the place was fairly dirty (I neglected to mention the toilet covered in vomit and urine all over the floor) and after emailing the restaurant directly to express my disappointment, they have just ignored it. Such a shame as we have heard great things but obviously the care has just gone. The oysters...

I’m honestly so gutted that I chose this place for dinner tonight. I was really looking forward to bringing my mum here for Mother’s Day, and we were having a lovely time… until the bill arrived.

£24 for two Virgin Marys – £24 for some tomato juice and a bit of seasoning. I disputed the bill, and the manager, who had been serving us, was tapping away at the till, clearly annoyed by the dispute. He then sent another waitress over with a revised bill offering a £6 discount. So, the final price for the tomato juice came to £18. Ridiculous! When you don’t drink alcohol, you’re basically getting ripped off, and it’s just not on.

The moules marinière was completely tasteless – it was just water and cream. There was no flavour from the wine or onion, and it wasn’t seasoned at all. I’ve had better at Café Rouge.

The chefs were loud and obnoxious, swearing and acting arrogantly. If the food had been remotely memorable, I could have overlooked that, but this place just oozes overpriced arrogance.

We were finishing up our meal and had just had our plates cleared when the manager came over to inform us that our table was needed in 30 minutes. The restaurant was completely empty at the time, and we had just handed back the menus after reading the frankly embarrassing dessert options. White chocolate and mint with mint gel? Bleugh. I did point out to the manager (after he annoyed me about the table request in an empty restaurant) that three tables in our section had asked for the dessert menu, and none of them ordered. They all left. He seemed grateful for the feedback – and that’s probably why he then charged me £24 for some tomato juice.

Save your money. There are much better, less pretentious, and less arrogant places to eat. I won’t be returning to this empty restaurant, and to be honest, I’m annoyed I didn’t remove the service charge (12.5% by the way!). However, the lovely waitress was very kind, and I didn’t want the poor behaviour of the men running the venue to affect her tips.

Bill came to £120 for 4 oysters, 2 mains and 2...

To say this place was a huge disappointment is putting it very lightly! I don’t know where to start first.

The service bar one waitress & barman was ATROCIOUS. The waiter that brought us to the table clearly did not want to be there.

We ordered the seafood platter for one which was £32 and it literally was a few things thrown onto a plate. We could have done the same thing at home. The oysters were very skinny and unfortunately we had to mention them to the waitress.

What ensued was disgusting. The initial waitress was very polite and offered an alternative scallops for the oysters. We offered for her to take the oysters back but she didn’t. In the next few minutes we were approached by 2 waitresses, an older and younger blonde ladies. I would hazard a guess and say they were mother and daughter and owned the restaurant. The young woman was extremely rude and proceeded to rudely explain to us why the oysters were this way. She did offer the same exchange of scallops for the oysters and actually took the oysters away from the plate. Then the older woman also explained the same thing but in a calmer manner. This was completely unnecessary as the first waitress had already done the same thing. We were pretty shocked with this treatment.

It was my mothers birthday and the day before we went in person to confirm the booking and they had said that they had tagged it was my mothers birthday and asked for her name. Being in the hospitality business myself I would assume they were going to do some gesture to celebrate this. As the meal ended there was no mention of the birthday, even to ask if we wanted to get a dessert to mark the occasion - charged of course.

When we got the bill they had added 12.5% service charge. What a joke!!

I have been to Riddles before and the experience was so much better. It’s literally next door and they also have one in the town. If you’re after a good seafood meal and service go to Riddles and steer way clear of...