The Flour Pot Bakery - Seven Dials — Restaurant in Great Britain

I’m a relatively infrequent customer - I live in London and occasionally visit friends nearby. But every single time I order from here I have this overwhelming desire to get behind the counter and start managing the staff. There are 4: one’s sitting in the serving space doing some admin, two are making the coffee, and one is serving customers (ie doing all the work, gathering cakes and sandwiches ordered, taking the payments, passing the coffee from the counter across the serving area to the chat etc). It’s so inefficient it looks as if it’s been planned that way. The time before last, despite paying for my coffee I left and got one round the corner in the delightful BROR cafe because I couldn’t bear to wait any longer. Is it a Brighton thing? All I can say is I doubt you could run a business like that in London. It’s a mercy the coffee and sandwiches are...

As a daily user of Flour pot Seven Dials for a number of years, I'm very disappointed recently due to them getting rid of china (type) cups and plates, and replacing them with disposable 'paper' ones. I can understand that if your business is entirely for take away customers, as are some of the coffee stalls at stations etc, but we're talking about customers sitting in Flour Pot! I'm no 'eco warrior', but that is just flagrant contempt and disregard towards towards even the most basic level of environmental sustainability, notwithstanding that the cups are (apparently) from 'sustainable/recycled sources. It appears to me that those at the top of Flour pot value profit over the environment; which is particularly lame in a city/constituency with a Green MP. What keeps me going back are the lovely and professional staff. Were it not for them, I'd...

As with some previous comments I'd have to agree that this is an expensive coffee shop (£6.15 for a small cappuccino and cinnamon roll) together with slow service, there must have been 7 customers waiting in the rain for orders, two staff on the coffee machine were quite happy catting to each other and when 'coffee up' was called a third member of staff seemed to ignore it, it was only what must be the manager (nice beard) who seemed to be running front of shop on his own spotted it that it got handed out. If you are selling premium ethically sourced products (this gets mentioned in most replies whether it's asked for or not) then please offer a premium...