The French Horn — Restaurant in England

Visited here this evening, unfortunately a sad experience the second time around. We came here previously and had a thoroughly enjoyable experience. However upon another visit, I was saddened to see how it had changed. Upon arrival we were not greeted at all, we saw our reserved table and just naturally took it. We didn’t wait too long for drink which was nice, it’s wasn’t too busy so that helped. Unfortunately the coke we ordered tasted more like water to which we made the complaint and she tested it and also agreed it wasn’t nice, we got a bottle replacement (fantastic) … but as for the waitress she didn’t take too kindly to the complaint and started pointing and and rolling her eyes at our table and discussing it with other customers. We ordered our starters to which they didn’t have (fair enough) to which we re-arranged and got the jar of terrine, this then proceeded to take 30+ minutes to arrive. Onto the main the raclette is great and came swiftly after the starter. We ordered more drinks at the end and again we ordered cokes and it was exactly the same I thought maybe they had changed the syrup or maybe the gas but clearly not to which we got the response “it’s just how it is” (replaced once more for 2 bottles of coke instead) but to then get the bill and be try to be charged for the 2 draft pints as well as the bottles? I was happy to pay for my replacement but not for something that clearly wasn’t right? We did let them know that the food was lovely but the service was poor for which the response give “I’m glad you enjoyed the food” turned her back and walked off to complain to her other customers about us… So great place for Raclette, but unfortunately the service doesn’t go hand in...

Got the duck burger - worst burger of my life. The lack of adequacy of this burger was so severe that transcends the burger category, and makes it one of the saddest meals I've ever had.

But let's go back. I was tempted by the £7 discount on Thursdays, but because I had to wait 50 MINUTES, it turns out that it's not only a waste of money, but also time.

Then comes the sandwich - intriguing at first, served sitting directly on top of fries which is an unorthodox arrangement. After the first bite, I was met by a chewy sad excuse for a duck fillet accompanied by overpowering taste of mustard and fennel. Really not a pleasant experience.

The chewiness sadly only got worse throughout the sandwich, which turned eating into some sort of sad labour with no reward.

The duck meat had no flavour at all - waste of fauna really, might as well put cardboard inside.

After finishing, not only am I £14 pound short (paid for 2 disappointments, mine and girlfriend's) but also I desperately need to eat something else to get rid of the odd flavour combo. I'd even resort to a sip of Thames water to end my suffering

TL;DR Don't recommend for duck burgers, not sure if I'd risk it...

Came here this evening for a good experience and good food however it turned out to be quite possibly some of the worst customer service I've experienced. Complaints were handled with disdain and then ridicule. The Coca Cola was not correct on tap, it was like brown dish water. This was then replaced for bottled coke, which was good. Then when ordered again we received brown dish water again, when complained we were met with rolled eyes and sarcasm that it was meant to taste that way. For because of the complaint she spent time complaining loudly and pointing at our table whilst talking with other guests at the restaurant. The food was good yes, but the wait times were ridiculous for food that's not even cooked! The whole experience was marred by the customer service this evening and I shall not be returning and will be recommending people don't go here. 2 Stars only because the...