The Lucky Star Restaurant Brighton — Restaurant in Great Britain

Me and my friend craved dumplings and searched for something nearby since we had to take the train only few hours later. We have a rule: if the menu is not in English, it must be worth it. We were ready to order when we noticed the table behind us getting a hot pot. I never had one, my friend is some sort of connoisseur because he lived in China for some time. Let me tell you, it was absolutely delicious! The two broths were rich and perfect for cooking all the meat and fishes we ordered. It’s an all-you-can eat thing, so don’t exaggerate. Order what you fancy and top up when you want something more. The place is not fancy, but it has a very warm and homey feeling. It made me feel welcome. The service was as warm as the dish we ordered. There’s a level of attention I did not expect: we got offered a small plate of prawn crackers while we waited, we ordered tap water and even got a refill (free of charge). The owner even placed some napkins over my coat resting on the chair beside me in case any splatters fell on it (which definitely did because I’m clumsy). At the end of the day, we paid what we were told and there were no hidden extra charges. It was really a fun, relaxing and delicious meal.

100000 out of 10...

Really bad dining experience from start to finish! Unorganised and left us waiting for a table for ages without properly acknowledging us. Eventually we were sat and it took a long time to be served. They forgot to bring out drinks- a tea and a beer- no sorry when it eventually came. We were in the restaurant for an awfully long amount of time, and would’ve left without eating if we didn’t keep getting told it would be 5 minutes. We were out for my partner’s birthday, so didn’t want to throw the towel in on a Saturday night and find nowhere else to eat. Starters took 40 minutes after ordering, “spare ribs” and soup. The ribs were bite size bits of battered rib, with the bones in, and many pieces were literally deep fried bone. It was another hour until mains came out, and were bought out one thing at a time over about 20 minutes. If we weren’t starving, I would’ve left. No apologies, no understanding of our frustration. Similarly, many other tables waited very long times too, still no sorries. Horrid food, awful staff and overall a hugely disappointing experience. Would give 0...

This is the worst experience I have ever had in eating out in Chinese restaurants. We are the only customer going to the restaurant initially and the owner or staff who is a Chinese guy seems unhappy from the beginning. He just gave us some paper to write the order from Menus which were all written in Mandarin & my friend wrote what we want to order after a few minutes . However,the staff seemed not willing to take order at all from us. After that, there are 4/5 groups of customers came & the staff took orders from them. Although I waved at him for our menu & he saw it, he pretended he was busy. After waiting for nearly 15 -20 min, the staff guy acted he was still busy & not coming to us although he served nearby tables. I can't understand why he behaved that manner to customers who came far to eat in their place. Anyway, we left this restaurant after getting very rude & unwelcome behaviours. It is my 1st time writing a bad review for a restaurant but they deserved this . I wish I could give "0" star if I...