Mr Mackerel — Restaurant in Leeds

I have been there several times and always there was a long waiting time , even though there was almost no one there. I observed the staff and the grill was almost empty, I ordered grilled chicken. I saw him put the chicken from the refrigerator on the grill and at that moment he was calling me there for food. I got cold food from the grill. I didn't understand why they did this to me!!!

I was exhausted. I didn't feel like arguing. They knew they gave it to me cold . They still watched me to see what I was going to do.

I just didn't eat it. I sent an acquaintance to buy me soup, it's the only one guaranteed to be warm.

I gave it a chance and tried again. I went there again a few days later , they were completely shocked when they saw me there again . I will not mention the rude behavior of the two staff .

The third innocent staff member wanted to give me the soup, but his unpleasant colleague told him that it wasn't there anymore.

an acquaintance told me that they have soup, that they just sold it to a customer , he showed me the customer and we saw him sitting and eating the soup, so friend went there to try to buy it for me, but he didn't succeed ! For me they don't have but for others they do?

I have never experienced such a shocking approach !

How should I understand this approach of dividing customers? this is how they value regular customers, from long distances! I don't know what they have against W H I T E Europeans !

In the imagination I wanted to pour the whole cauldron of soup on his head. It would be clear right away if he is lying or if it was just an intention. This lazy spoiled generation would deserve to experience suffering, fear, hunger and war on their own skin so that they can be kind again

I noticed that you cannot accept criticism and argue with customers who share their feelings by writing a review . I am not fake . I...

I bought lentil soup been buying lentil soup ages from here,,,today it had too many chillies in burnt my stomach told them,, that it's too much chillies in,, he pointed to pot at the sign said it says chefs special well on there menu it's sold as lentil soup as if that makes a difference asked for replacement chips in replacement for soup as I am hungry so they shouted me chips said pay 1.50 said no , why said ,,not there fault I can not eat the soup I never said it was I said it's too hot for me ,they said pay 1 .50 for chips I refused said keep them you should give refund or chips free out of courtesy even I did not ask money back but charge me for chips I was starving, and as a customer I was shocked how bad is that.. I had to go. And buy some other food from somewhere else its awful so if you eat there be aware it's your fault if food bad no refunds and no replacements and no care and argue at you as if your fault poor customer service I was shocked...I will not eat there again so you do not get replacement food if anything wrong don't get refund and shoo you off as if your nothing...

Food is alright but takes much too long, especially watching the staff take their time.

UPDATE: MY REPONSE TO THE BELOW OWNER RESPONSE: I've worked in restaurants where we serve fresh seafood. I'm aware it takes minimum 10 minutes. Don't lie in your response. I was there for lunch after the rush, there was literally nothing on the grill. I know because I looked to see if there was anything that looked good already cooking. You stood there with your mate talking and telling jokes. I watched you wait to put the food on the grill. It didn't only take more than 10 minutes, it took 32 minutes. Söylesene, beni aptal mı sandın? Minus another star.

THEIR RESPONSE: Thanks for your comments, and we are really apologies if your foods been delayed, you know all fresh and we cook to the orders fresh meat minimum takes 10 minutes on the grill to cook, and some times more busy at lunch time slightly takes longer, again sorry about that, kindly we are deserve more stars if you...