Fattoush Restaurant — Restaurant in Liverpool

Usually come here when I visit Liverpool, and it's generally very good service and food. We had visited yesterday evening to break our fasts, and if we were not fasting we would not have stayed in this restaurant yesterday. The service was extremely bad, I understand that the member of staff is new but the experience was completely ruined and we won't be going back there again after this. Are the new staff not trained? We had multiple issues upon arrival.

The first thing was that I ordered a mint tea, and I've ordered this before, usually I receive tea with a tea bag & mint in the cup. This time i received water with Mint (no tea bag) I questioned this and was told this is mint tea, where is the tea? This is mint water. So I told her please just add a tea bag to it. She came back with the "tea" still looked like water, the mint was removed and there was a tea bag in it however the water was COLD. That's why it still looked like water, because the tea didn't mix as it was a tea bag in cold/lukewarm water. Not sure why she removed the mint either. So I told her to take it back and cancelled the tea (disappointing as I really wanted tea).

Second thing, we stated parsley as an allergen MULTIPLE times, no fresh parsley on anything. Then the fattoush salad came with the same waitress, with lots of parsley! That's a dangerous mistake.

Third thing, we asked for bread, she gave us one piece of pitta bread cut in half, between 4 of us. So we asked for more bread. She brought us another piece of pitta bread. So we're we meant to share 1 half of pitta bread each? Really? So we called a different member of staff to correct this but seems it was forgotten so we'd given up.

Lastly, after most of the food had come, we were then told when questioned about my food that there is no more of what i wanted. So then i had to wait for my food to arrive after everyone had already eaten so I was eating alone (or their food would be cold waiting). Not to mention that several other customers arrived after us and they had 3 courses before we were drip fed every item with mistakes!

Was quite embarrassing for us as we told our friend who had never been before of what a great restaurant it was! Must have thought we were mad!

Complete waste of £70, should have just picked up...

Overall this is a very generous 3 stars, I visited on a Monday at roughly just after 5pm - I was hungry so decided to look for the nearest place after my meeting.

I walked in and the regular greeting"Hello welcome to Fattoush, how can I help you?" Was missing - so I had to walk over to one set of wait staff who were talking to each other then went to their counter to seek a menu and ask where I should be sitting.

I ordered a hot starter and a cold one. The cold starter was a Fattoush salad and the hot was a Sujuk sausage - both were lovely, with that I ordered some Lebanese tea.

The downside of it was maybe my experiences in other places but middle Eastern style restaurants have the tendency of giving you bread with your starters with their house dips - this place didn't which was disappointing as that builds up an element of rapport with the customer and makes them enjoy what's next to come. This didn't happen and I was searching for a bread like item to wash up the juices from the Sujuk.

This put a downside on the overall experience as majority of the, actually all of the middle eastern restaurants that I have been to have bread as a complimentary item.

Then comes the main which was lamb kofta with their rice. I must say I was hungry as I missed lunch and wasn't bothered of raising a concern at this point.

This main was disappointing as the only thing fresh on that plate was their salad. The lamb kofta felt like it was taken out of the fridge at the start of service and cooked as it had that old taste to it and wasn't juicy. The rice felt like it was microwaved and given to me - it never had that fluffyness or bounce of fresh rice - it stuck together in some places.

I always judge restaurants on their ability to cook a good kofta (Sheesh kebab) and rice - if they can't get that simple dish right than it is not worth going to.

Overall the food let the place down on my visit but the...

I hate to write this but I feel I just threw away my money. It was my second time ordering from this place. I ordered Mixed Kebab take away for lunch. Firstly, I got home to find out that they did not include the salad, which was supposed to be a part of the meal. Since we were ready to watch a movie, I chose to ignore this little mishap and enjoy the meal without it. Unfortunately, there was nothing to enjoy at all. The first thing we noticed was that the portion was significantly smaller than the one we received when we ordered from them a couple of weeks earlier. What was worse was that the meat was dry and cold inside. The meat was clearly the leftovers from the previous day heated on the grill. The rice was also barely warm. We tried to microwave everything to have at least something to eat while watching a movie but we ended up trowing everything away and not watching any movie because the mood was ruined. It was too dry and bland to eat. To be fair, my first experience a couple of weeks prior to this was flawless, which is why I ordered for the second time. Unfortunately, it also gave me something to compare my second experience to and it could not be further from the first one. I don't remember throwing away the food ever in my life. After this, I could not recommend...