La Finca Eivissa — Restaurant in Liverpool

I write this as I am still waiting to pay. I want to like this place but the service is terrible. I would have easily spent another £40 on drinks and desert but given how slow the service was, we just wanted to get out. Music is far too loud for a restaurant environment, and it's not exactly disabled friendly. The food is good, however the habenarro and mango chicken wings were a real disappointment... not event a hint of any heat to it. I should have realised it was going to be a disappointment when we arrived at the restaurant to find the host outside the front door smoking and on his mobile phone. We were given a cheeky "two seconds love" like that makes it OK to be breaking the law by smoking to an entrance of a premise. Just a really poor impression to begin with. When there are so many brilliant restaurants in this area, you can't afford to be so complacent. When our food was cleared we weren't asked if we wanted anything else to eat or drink or if we wanted a desert menu. Tried a few times to get a waiters attention to ask for dessert. But after multiple failed attempts we ended up just asking for the bill, which as you can see by the length of this review has taken them ages to bring over. I really wanted to like this place, but in the key areas you have really fallen short. When you have to book in advance to get a table, you know how many customers your going to be getting of an evening. The lack of attention to your customers has cost them tonight as we would have ordered more and returned in future, but in the end they have missed out on a larger bill and repeat custom because there are much better places to...

This restaurant was booked for 6 people to celebrate my graduation but due to numerous members of the party contracting Covid just before I wasn’t able to attend my graduation nor could my friends/family celebrate with me.

I paid a £60 deposit for this table so tried to cancel the Monday before 72 hours before the booking was due, however this restaurant is shut Monday to Wednesday and no matter when you call or what part of the day you ring you won’t be able to get through. I sent an email on the Tuesday which they apparently never received, due to lack of signal on my part they didn’t receive the email till 45 hours before the due time but apparently this isn’t enough time to cancel the reservation and receive a refund.

I’ve spoken to the managing director over email but except telling me he’s a small independent business which I already knew due to working in hospitality myself and completely respecting the industry after working in it for over 10 years! He’s been very unhelpful, belittling or understanding of the situation at all. After initially been speaking to a member of staff who was also rude over the phone finally the day of the booking this has just been the icing on the cake. This situation could have been avoided if they just moved my original booking to a date when I’m out of isolation or just simply by refunding me the money. But apparently this is completely out of there control as there bookings are done through a third party booking which is ridiculous as most companies use these and never once have I been through a situation as...

My friend and I went to the restaurant the other night, and were SO excited for some decent tapas and Spanish style service. When we arrived, we were quite blown away by the decor- clearly a lot of time and thought had been put in to make it really cosy and ambient. We ordered at the bar and that service was excellent- the cocktails were amazing. Those two factors are what I provide the extra star for, because the food service alone was horrendous. The service is what ruined the experience for us- our waitress appeared to be very annoyed the whole time, either at us or at the manager (who was seemingly clueless about how to run a restaurant). After about an hour's wait, the wrong food was brought to our table, and upon explaining this to the waitress, there was no apology, she simply pulled an annoyed face and took it away. Upon seeing the great, friendly service she was providing to the table of drunk women next to us, we couldn't help but feel like an inconvenience to her. A level of professionalism is also expected, and this was not upheld as she began to argue with the manager in front of us as she took us upstairs, calling him lazy etc. at first it seemed quite funny, until we saw his face and it looked very angry. AWKWARD. When the food arrived it was delicious- what there was of it. We understand tapas is small portions, but it takes liberties when you're charging £8 for THREE prawns in some pineapple juice. Wouldn't return again- perhaps only for the excellent cocktails and friendly...