Mayflower Restaurant — Restaurant in Liverpool

It is with genuine disappointment that I find myself writing this review. If you look at my previous reviews, you'll see that I am generally a positive reviewer, so this marks a regrettable exception.

My friends and I visited the Mayflower yesterday, booking a karaoke room for the evening. Our initial impressions were excellent. The service was quick, the atmosphere nice, and the food enjoyable. We did experience minor issues with the karaoke machine, but these were things we were prepared to overlook. However, the problem that marred our experience was the bill.

When the bill arrived at the end of the night, it was noticeably higher than we had anticipated. While the food portion of the bill was itemised and correct, the drinks were not. In 2023, it's standard practice for bills to be itemised, and it was surprising to see this was not the case.

Given that not all of our group were present to challenge it at the time, we decided to pay the bill and discuss it the next day. After reviewing the charges amongst ourselves, we realised we had been overcharged by a significant £64.

I immediately contacted the restaurant the following day as soon as they opened to resolve the issue, stressing that we had thoroughly enjoyed our experience and planned to make it a regular occasion. However, the response from the manager was disappointing and condescending.

Rather than addressing our concerns, he explained away the higher bill with claims of certain drinks being priced higher than they were listed on the menu and a 10% service charge that had not been mentioned on the bill or menu. I expressed my frustration about these hidden charges, but even taking them into account, there remained a substantial discrepancy.

He brushed off our concerns, stating we had left it too late to bring up the issue, even though we had reached out at the earliest opportunity. Regrettably, the restaurant's refusal to address this issue has led to the loss customers who would have came back time and time again otherwise.

I would strongly advise against visiting...

Food was pretty subpar and flavorless, but what really made the experience terrible was what has to be the rudest service I’ve ever received for simply choosing to eat in their restaurant. We sat down, waited about 15 minutes (that’s ok, we admired their really cool fish tank the whole time), and finally had a server (who I think might be the owner?) come over who scowled at us and said “so you want to order or what?” We never saw her at our table again, and our food and bill had to be asked about from a different server because all we received were looks of disgust and dislike from the original woman who took our order every time she passed our table. It’s a shame because this was one of the coolest Chinese places I’ve been in and they have an extensive menu that’s very fairly priced. The young man who seated us was very kind and I hope he finds a job in a better environment, because the atmosphere was borderline hostile. I don’t write reviews, but I felt so unwelcome I was almost in tears, because I don’t know what we did to be...

We were down from Scotland and not knowing Liverpool very well, googled nearest places for food to where were at the time. The owner/manager was rude and dismissive. Stared at us the while time and made it an awkward dining experience. The waitress Lola was fantastic. Really friendly and attentive. Disappointed that the owner gets a share of the tips. We would have preferred to tip her personally. The food was average. The salt and pepper chips were overcooked and the chips appeared to be reheated. The chicken was ok.. a bit crunchy. The curry sauce was a bit of a strange colour, consistency and texture. A bit bland.

We definitly won't be back the next time we head down to Liverpool.. by reading some of these reviews there are lots of better options!

We do wish Lola the best for the future though and hope she finds a better option for employment.. where her hard work and pleasant manner is...