Darkhorse Restaurant Bar — Restaurant in London

Yesterday, my family and I visited Dark House, and it was one of the worst dining experiences we've ever had. Despite not having a reservation, we were seated quickly, which was the only positive aspect of our visit.

The waiter took about 20-30 minutes just to take our drinks order. We then waited another 20-30 minutes for the drinks to arrive. We ordered three main dishes and two starters, along with bread and olives.

We had now been at Dark House for one hour and had only received our drinks, still waiting for our food.

To our surprise, only the starters came out (we wanted it all at the same time). We reminded them about the bread and olives, and that came out shortly after receiving our starters.

Another drink order was taken at this point, which took about 20 minutes to arrive.

Incredibly, we waited another 45 minutes to an hour for our main courses to come out, and the food was not even that delicious. We received a few apologies from the waitstaff, who explained that the kitchen was busy and they were short-staffed. However, this is not our problem as customers.

To make matters worse, people who arrived just before us had received their food, eaten, and paid their bills before we even got our main courses. Several other tables that came in after us also received their food before we did. It was honestly ridiculous.

Overall, this was definitely one of the worst restaurant experiences I've had, and I will not be returning. I expect someone from the restaurant to reach out to address this...

I live in the area and I go there a lot. Food is decent and quality is consistent, I am giving one star because of the poor service.

If you are hungry, don't go there, because it takes them 45 mins to bring food for a party of 3 (30 mins if it's just one person). Water and bread arrives 15 mins after you place the order - yes, 15 mins, just to bring some water and the bread arrived cold, it's not like they are taking the time to warm it up.

Also one waiter in particular is very rude. He is a black man, with a (seemingly) Spanish accent. There was once when I arrived with a bike, he gave me a seat without saying anything but later I felt like I am getting discriminated just because I have a bike, when he would move my bike around without asking me, saying that if everyone brings a bike, the restaurant will become a parking lot. My food is delayed when he was busy chatting with his colleagues. And when I asked to speak to his manager because of his attitude, he refused to bring anyone saying he is the manager. He was equally rude to other tables, to a point where the lady in a different table would ask for an other person to serve them and again he refused to bring any one.

As a regular cyclist I understand that not every restaurant welcomes bikes, but I would expect to be notify when I arrive so that I can go elsewhere, without having to go through this horrible service.

I am very disappointed to have received this level of service from a seemingly decent restaurant for which I...

We had our wedding celebration at Dark Horse, and it truly exceeded all expectations. This isn’t just another restaurant in London – it feels like home. From the moment we started planning, the team treated us like old friends, offering a truly personal and individual approach that made everything feel so special.

The venue itself is stunning – stylish interior, big windows, and so much natural light. It’s a bright, welcoming space that felt both elegant and relaxed. The outdoor terrace was a huge bonus – our guests loved having a spot to step outside, chill between dancing, and enjoy the atmosphere. It’s tucked away from busy roads, which made it feel really private and intimate – perfect for a special occasion.

We chose the shared menu, and it was absolutely perfect. There was more than enough food, and every dish was delicious – our guests couldn’t stop raving about it and many said they’d come back just for dinner!

A huge thank you to Matt, who managed the evening seamlessly – thanks to him, we were able to relax and just enjoy our party. Nicole and the rest of the staff were incredibly friendly, attentive, and polite – it felt like they were genuinely happy to celebrate with us. And a special thanks to Ian for his excellent communication and flexibility throughout the planning process.

We couldn’t recommend Dark Horse more. It’s now our family spot – whether for special occasions, a great dinner, or a cozy Sunday roast, we’ll...