Eastcheap Records — Restaurant in London

DO NOT GO TO THIS BAR!!!! The most disrespectful staff I've dealt with in London. I went here Friday March 22nd and had the truly worst experience with the staff working that night. I'm from the US but am studying in London for the semester and had my boyfriend visiting me. This bar was recommended by my dad who works in London, he would often bring his team here for happy hour because it was close to his office and he enjoyed the atmosphere. My boyfriend and I went around 9pm and had fun there and really enjoyed it and were planning on meeting friends there. We noticed there were other bars in the area, and because he was visiting, we wanted to make the most of our time there. Very logical thing to want to do, check out other bars in the area, then planned on meeting our friend back at Eastcheap about 90 minutes later. We went to go back to Eastcheap and drink for the night (hence spend money at that bar), the bouncer very rudely stopped us and said no bar hopping. We both started kind of laughing because we thought he was messing with us because of how rude he was being over something so simple. We asked why and he refused to give us a reason, we said that we were planning on buying more drinks and were meeting friends and he was insanely disrespectful to us. Important note: we were not drunk, it was early in the night and we wanted to spend the rest of the night at that bar with our friend. Also important note, we were very respectful and nice at first and they were incredibly disrespectful to us. I tried to argue because I was frustrated with his tone, and the bouncer was insanely rude. We wanted to give the bar more business, we told him that and also told him that we were just visiting and wanted to check out the area, hence why we left for 90 minutes. He did not care. We were absolutely baffled how rude he was. I've been living in London for 3 months, I don't expect bouncers to be overly nice or friendly one bit, but this was the next level. Due to the door staff working on March 22nd, my dad's company also said he will never come back to this bar and host happy hours for his team, which is a large bar tab for this place. I'm sure my individual disapproval of this place doesn't mean a lot to the bar, but just trying to save anyone who is thinking about going here. DO NOT DO IT!! Unless you want your night to be ruined by disrespectful staff DO...

EDIT: Despite the reply below, it’s been almost two weeks and nobody ever got in touch. Just a false response from the venue to make it seem like action is being taken.

Great venue, but unfortunately the worst management I have ever witnessed in London.

Booked the green room here with some friends to celebrate a birthday and had a very lovey time here despite the poor staff service, though that is not my main complaint. I stepped outside to get some fresh air after midnight, and when trying to re-enter the venue, the bouncers profiled me, and claimed I had never even entered the venue, despite being stamped and having a room booked (not to mention my belongings were inside). After arguing, a bouncer ended up grabbing me and manhandling me very inappropriately, clearly abusing his power and prioritizing his ego over any professionalism. He should not have touched me.

The manager here, Manon, who I had met at the start of the evening when we arrived to our room, came outside to diffuse the situation and seemed apologetic, but also made quite strange comments about me and the friends I was with ‘looking young’ and claiming that usually meant trouble. Which is also quite inappropriate seeing we are all graduates and young, working professionals 22-25. She promised me nights of free drinks, but I wanted to resolve this matter over the phone so we swapped details. She later stated over the phone that she would flag it with the company management. It has now been weeks and I have not heard anything despite following up. She also claimed that this was never an issue at the venue and she always felt safe with the team of bouncers employed here, but looking at reviews, this is clearly not a first occurrence. Needless to say I am very disappointed and quite disgusted at this whole matter. Won’t be returning to a venue that does not take such matters seriously and employs bouncers that abuse their position. I regret spending money here and do not recommend anyone comes to this venue. Very...

Terrible and humiliating experience on Saturday, and based on other reviews pertaining to threatening door staff here and how they treat women, I’m glad I’m speaking up. My friend and I were excited to have found this bar, which was playing our music type and decided to go in for a dance. My friend was wearing a cropped top, which was accidentally slipping while she was dancing, beyond her knowledge. Out of all the people at the bar, my friend was the first person to wish this didn’t happen for the sake of her privacy. However, instead of helping my friend cover herself up, and perhaps calmly suggest she wear her coat, we were surrounded by about 3/4 male door staff aggressively demanding to have a word with her outside. I offered that we would leave as I wasn’t happy with the over the top accusation that my friend was purposely “exposing” herself and the way we were being spoken to made me feel like we were being accused of some unruly bar offence. (I also didn’t want a young woman being ganged up on by several male bouncers on her own outside!) But we were nevertheless continuously shouted at to go outside for a word, despite having offered to just leave. I then calmly expressed my discontent with how we were being treated once we were outside, and the door man barred us. A truly humiliating experience for a guest who had simply had a wardrobe malfunction. I obviously acknowledge the need to keep your bits covered up, but to throw exposure accusations round when a woman was having a vulnerable moment with her clothes, is out of order. Not how we wanted our fun Saturday night to end. Would’ve preferred to have a phone call to discuss this but can’t reach anyone. You urgently need to do something radical about your rude and aggressive bouncers who clearly overreact to the slightest things and have upset numerous guests in the...