Fire Station — Restaurant in London

Unfortunately we had quite a disappointing visit at the Fire Station. We booked for a bottomless brunch for 3 people and were very let down by the service. We ordered promptly after arriving and it then took 30 minutes to receive our first drinks order which came after our food. The food was also not as expected with the hash brown nachos arriving cold as if they had been sat around waiting to be served to us. We had all been to bottomless brunches at other establishments and were expecting a similar service whereby the server would replenish our drinks as we ordered them. However in the first half (one hour) of our booking here, we had only had 2 Prosecco drinks each. Even though we were constantly trying to get the servers attention but often found there were no staff members in the section we were sat. At one point we had been waiting half an hour to be served a drink so went up to the bar but unfortunately were told we could not order up there. We were very frustrated and let down by the service and were disappointed at the price per person for the service we received. We even asked the server at one point if it was really busy could we order two drinks to save them the back and forth, at this they said, “no, it’s not too busy”. We felt frustrated at this as it seemed we were just being forgotten about in our section and often saw the server sat down performing other job tasks rather than serving us as we tried to get their attention. Due to this we would not return to this site and won’t be recommending to others. Really...

Cool atmosphere and the food was delicious. It seemed like our server was brand new and struggled taking our order. We ordered drinks, starters and mains in one go. It took a little bit for our drinks to arrive and the host was the one who ended up delivering it. All of our food arrived at the same time, when we pointed this out out to the server he just said it’s a fast kitchen. One of the starters we asked for didn’t arrive. We asked about it and it took two times to get it to the waiter. The food was good, but it seemed like there was an issue in the kitchen as I watched two gentlemen get two rounds of drinks and then sit for a long time. One of them kept moving the vinegar around the table to try and get the attention of the server but to no avail. They paid for the drinks and left. We finished our meal, the plates were taken away and were then told it would be a few more minutes for the mushrooms. We had to tell them we were done eating and to take it off the bill. They did, but it seemed very odd. Slightly frustrating as we were trying to take advantage of the 3 starts for 23 pounds deal. We also never got asked for a second round of drinks, which would have entitled one of our party to an extra drink through a buy 1 get one deal on the menu. It was busy but got less busy as dinner went on. But it was a...

Food was mediocre and we expected better quality to be honest. Nachos were especially disappointing as there were no fresh ingredients, the toppings clearly came out of bottles and the dish took less than 5 minutes to arrive after we placed our order.

However the reason for my low score was the attitude of the manager when we tried to redeem the 30% discount on mains that was advertised on the website. Despite me requesting this when ordering (as stated on the website), the waitress was not able to apply the code and had to request the manager. He then proceeded to tell me I should have applied this when booking the table (which is not indicated on the website, nor is there anywhere to apply the code when making a reservation).

Never have I experienced such a hostile response from a manager, nor had to argue my case to get a discount applied! I found the whole experience very upsetting, the managers attitude spoilt the start of a nice night out to celebrate my husbands birthday.

For the sake of an £8 discount, the manager has lost any future custom from me and my husband and I would never recommend this restaurant to anyone due to the awful lack of...