itsu - Cheapside — Restaurant in London

I've always bought food from quite regularly until 3 months ago when after making a purchase and updating my purchase on the Itsu app the app failed to update itself with my extra stamp in the form of a credit. The staff at the time advised me to contact the customer service team. I did email the customer service team, PR team and all the other teams on the same day explaining what happened. Till today I haven't received a reply back from any of the Senior customer service staff at Itsu with an explanation, apology for being inconvenienced in not getting compensated with a stamp on my App's profile. Considering that I'm a regular customer I found Itsu's non-response indifferent and lacking class as they failed in fulfilling their obligations in meeting their agreement with their customer. I really disappointed with their response and hope should they read my review they'll come to a swift resolution considering I've been waiting patiently for a response on my...

I love this itsu for its location and views, however, today (Fri 26th Sep) I had more reason to like it then usual. The lovely Priyanka was kind enough to strike up a non-invasive, very helpful conversation about my lovely vegan gyoza miso soup lunch, and asked if I had used my reward code. I admitted I haven’t yet got to grips with it and she kindly talked me through how I am able to get rewards, snacks and money off itsu’s lovely vegan range using the qr code in the app. I thanked her and her kindness and helpfulness- it really made my day. A very successful visit thanks to the combined efforts of veggie gyoza and lovely Priyanka at...

I am a fan of Itsu and visit many across London (and the UK when possible). However, if all of them had a person working there like Priyanka, it would be make the experience even more amazing. She engaged in conversation with me, was interested and interesting, and even offered me a free miso soup on a cold Autumn day (after asking me why I haven't downloaded the Itsu app yet, even though I'm there a LOT)! She was exceptional. Itsu should promote her and use her to train other stores on what exceptional customer...