Boots — Local services in London

I wish I could give zero star. I booked an appointment at Boots Octagon Arcade at 15th July. When we finished all the paperwork, I was told that there is no MenB Vaccine in stock. Why I was not told before I got there? Then I have to book another appointment for the same vaccine. I chose Boots Cheapside store which is closest but still 6 stops subway from home. More ridiculously, I was told that the pharmacist had gone!!! At the beginning, the staff said are you sure you go to the right store because we have no appointment today. Then I shown her the confirmation message and email. She said do you get the cancellation message? Sometimes we have to cancel an appointment. I said no. Then finally she could find my appointment in the system. And it has not been cancelled! Then she said they didn’t have the vaccine in stock. Obviously it is an excuse!! They said they did apologize. One apologize can cancel any appointment without notice as their wish?! I spent time and money and had to request for leave and collect the kid from school. For two times! What is worse for kids, he had to go through this process twice. He was scared and refused at first and try to be brave and ready for the vaccine after our encourage and then was told the unforeseen horrible thing will happen not now but later. We are extremely irritated and disappointed and have to write down these complaints. We don’t want to take any more chances at Boots. After all there are many more pharmacy and clinics that can offer general health...

I was staying at room 204 and 104 at a hotel and I told a hotel staff about how 104 can sound as 'white snake' (or white sand commonly) in Korean a few hours prior to walking to this store without ever online searching or googling the store location, and I didn't realize the store's address also had 104 until I took this photo outside after the purchase inside the store. I also told a female store clerk at the cashier about the incident and the coincidence of seeing an Asian with all white attire and even white boots after I talked to the hotel staff with a paisley? Or printed scarf. So I said perhaps I manufacture these coincidences not jokingly. I guess the hotel staff was in fact silently listening and spread the word or gossiped, or my or his phone or both was illegally wiretapped. I also saw a guy with curly hair and glasses in a subway in white pants and white jacket so there it is how quickly words can spread. There is the minute possibility of the Asian woman was (who knows hired) to stalk me after my smartphone (GPS?) location or Brit Oyster card location. I do not like the long haired Asian woman who wore long white platform boots as she may have intentions of stealing my identity or (please don't belittle cultural understandings as superstitious) fortune any bit. So if while staying in a room 104 I was led to a store with 104 on its address by...

The most amazing customer service from the loveliest young lady Patricia. Honestly, I’m just blown away! I’ve never experienced and certainly have never expected such a level of care. I wanted to make a refund for an item, that, unfortunately, is unsuitable for my skin and I ordered it online, but for some reason it was very tricky to process the refund due to a system error. Patricia truly went above and beyond calling the online team and sorting the issue out for me - although it took her time. She was also super kind to advise me on a potential alternative to the product I couldn’t keep. An absolutely 5 star...