Nando's Fulham Broadway — Restaurant in London

On Christmas eve 24th December 2019, around 3 PM I went to Nando's Fulham Broadway to have a meal with my friends. We went over the counter and were served by a staff. Then another staff who was standing next to the staff we were talking tried to engage in our conversation. I will call this staff 'racist staff' for the time being. The racist staff asked us where we were from and we told them we were South Korean. All of sudden that racist staff started to stretch his eyes while pointing his finger at his colleague 'He is Korean too!. I was quite surprised he can be that blatantly rude and we were frankly shocked. As we were having our meals we were discussing how to make a complaint. After we finished our meal we went over the counter and asked to see a supervisor or manager. A manager was there but he said he was busy counting the cash he could not speak to us. Firstly he ignored us. Then finally he told us to speak with the very first staff (that was the person who first served us). We told this staff (although he witnessed everything from the start) that what his colleague was did is absolutely horrible and rude. An act of racial harassment. This staff apologised but what we wanted was an honest apology from the perpetrator. Finally the racist staff came and just said 'sorry' and went away. I would like to ask if this is the way Nando's treat people from different culture and background. It will be helpful to know because I will personally make sure I let other people know how unprofessional and inappropriate customer treatment they have. Not to mention it ruined our Christmas eve meal. Here is the picture of the racist staff. He is standing...

Exceptional Service from Steve at Nando's in Fulham

Date: November 12, 2023

My recent visit to Nando's in Fulham, London, was made extraordinary by Steve, a remarkable staff member. From the moment we arrived, his warm and welcoming smile instantly made us feel at ease.

Steve's professionalism and attention didn't just stop at the welcome. Throughout our meal, he displayed care and kindness that greatly enriched our experience. Both my guest and I were particularly impressed with his ability to anticipate our needs, offering attentive and discreet service that exceeded all expectations.

It is indeed rare to encounter individuals in the hospitality sector who can transform an ordinary dinner into such an enjoyable and memorable experience. Steve perfectly embodies this rarity. His commitment and dedication deserve special recognition, both from customers and the management of Nando's.

Thanks to Steve, what could have been just a simple dinner turned into an exceptional evening, equally appreciated by both me and my guest. People like him are the ones who make the difference, turning a restaurant into a place where you not only wish to dine but are excited to return to.

I highly recommend a visit to Nando's in Fulham to experience firsthand the exceptional hospitality and professionalism of Steve. His ability to make every customer feel special is a precious quality that deserves to...

I can't emphasize enough how Steve, an exceptional member of the staff, truly changed my life with his service. From the moment I walked in, Steve greeted me with a warm and genuine smile that brought a sense of joy I hadn't felt in days. His friendly demeanor, coupled with an impressive depth of knowledge about the food and refillable drink combinations, transformed my dining experience into something extraordinary. Every suggestion he made was spot-on, allowing me to enjoy a meal at Nando's in a way I never thought possible. Steve's exceptional service didn't just make my day; it had a profound impact on my life. His dedication to customer satisfaction is unparalleled, and I firmly believe he deserves to be shortlisted, if not win, the Nandos Employee of the Year Award. Steve's approach to his work is a rare find in the hospitality industry, and I hope this recognition encourages others to experience the outstanding service...