Nando's St Christopher's Place — Restaurant in London

I’m writing this review after a very unfortunate experience during my first trip to London. On Saturday, May 10th, 2025, around 9 PM, my friends and I (3 at the beginning as 2 other were supposed to join us later) decided to go to this Nando’s location for dinner. I had heard good things about the food, but the service we received was shocking—and not in a good way.

As soon as we arrived, we were greeted by a woman at the entrance, of Indian background, who was incredibly rude and unprofessional. Without even checking or trying to help, she told us that there were no tables available for five people. Keep in mind, this restaurant has two floors, yet she didn’t make any effort to confirm whether there was really no space. Her attitude was cold and dismissive from the very beginning, and it felt like she just didn’t want to serve us.

Thankfully, another staff member came over—he was the complete opposite: warm, respectful, and helpful. If you ever read this, thank you so much—you were the only positive part of this visit! He kindly told us that while there were no tables available at the moment, there might be a chance something would open up in 10 to 20 minutes. We were more than happy to wait.

But before we could even settle on that, the same woman came back and insisted that waiting was not allowed and that it wasn’t possible to seat us outside either. We politely suggested that maybe we could sit at one of the outdoor tables, even if it meant squeezing in a bit. But she refused immediately and rather aggressively, saying that a table for four is strictly for four—not five—even though there was clearly space to make it work.

At this point, it felt personal. The way she spoke to us and treated us stood in stark contrast to how she interacted with others around us. As a group of young women, we felt judged, looked down on, and frankly discriminated against. There was no kindness, no flexibility, no customer service whatsoever. Instead, there was a clear lack of respect, and a tone that felt driven by jealousy or prejudice. It honestly felt like she just wanted us to leave.

We left feeling shocked and humiliated. Luckily, we went to another Nando’s location nearby, where the staff welcomed us with a smile and treated us like valued customers. It was a night-and-day difference, proving that the issue was not with the chain itself, but clearly with this particular staff member and how she chooses to treat certain customers.

Nando’s, I sincerely hope you take this feedback seriously. After reading other reviews, it’s clear that similar complaints have been made before—always involving the same kind of behavior from certain staff who seem to think they are above others. This kind of attitude has no place in a customer-facing role.

Please address this. No one should be made to feel unwelcome, especially in a city as diverse as...

Extremely Disappointed – Would Not Return

I recently visited Nando’s Saint Christopher Place with my family and friends who were visiting from Canada, and we had a very upsetting experience that completely ruined our evening.

We arrived with a baby in a buggy and politely asked for a table where we could keep the buggy close by. The manager was unhelpful and dismissive, insisting we could only be seated on the lower ground floor and that buggies were not allowed down there due to “policy.” With no other option and it getting late, we reluctantly agreed and carried the baby in our arms downstairs.

We placed a large order — eight meals, six of which were quarter chickens. When we asked what parts we’d receive, we were told it would be a mix of legs and breasts and that we can’t choose . To our surprise, all six quarter chickens were dry breast pieces. I politely asked the manager if we could swap at least two or three for leg pieces. Her response was aggressive and dismissive — she told us bluntly that she wouldn’t “throw food in the bin,” that they were “running out of legs,” and that this is what we get.

It felt like we were being served leftovers — and more importantly, we were being spoken to with absolutely no respect. She was confrontational, completely inflexible, and unwilling to even listen to our concerns. Her behavior was so inappropriate that even a nearby customer stepped in and asked her to speak to us properly. It took us over 10 minutes of back-and-forth just to get the most basic level of decency from her — and even that didn’t happen.

To make matters worse, we noticed that the tables next to us, who arrived after us, were served with leg pieces — clearly disproving her excuse.

The whole interaction felt discriminatory, as if we were being treated differently for not “fitting the image” — something we couldn’t help but feel when compared to how others were being treated. Whether that’s intentional or not, it’s unacceptable.

We spent over £200 on a meal that left us upset, frustrated, and feeling completely disrespected. This was meant to be a warm family dinner, and instead, it was a horrible experience that none of us will forget — for all the wrong reasons.

Avoid this location. Service is rude, unaccommodating, and absolutely not...

awful service, rude staff and disappointing downstairs area. we were seated downstairs which smelt like toilets, quite musky, humid with little to no circulation of air. service was slow, and staff wouldn't even wait to listen to our complaints and would start walking away before we got to finish our sentence. our food arrived 40 minutes after we ordered, whilst other customers that arrived 10 minutes after us would receive their orders. I would assume that if their order was small that it would make sense, but other tables were ordering whole chickens whilst we had ordered butterfly and thighs? after asking about where our food was, we got told a few minutes longer. our food finally arrived with practically no peri salt on both of our plates, and everything on our plate was lukewarm. i had to go upstairs to ask for more peri salt where the one of the workers very rudely told me that all the sauces i needed were downstairs, i didn't even get to say what i was asking for. i assume the food was ready on the side for a while. we had given up with complaining at this point so just ate our food and looked forward to leaving. it feels like the people that work there have no care towards customers and their satisfaction, as we weren't the only ones waiting 30+ min for our orders. we were approached multiple times with random plates of food after we had received ours, asking if it was ours. this happened to everyone seated downstairs. overall it wasn't a comfortable experience, the food and chicken was nice but service just needs to be worked on. i would also like to point out that whilst cleaning their tables, one of the workers wasn't looking at where they were spraying the disinfectant and actually sprayed it towards us...