Disappointing Experience at Nando's Covent Garden

My recent visit to Nando's in Covent Garden left much to be desired, despite initial hopes for a pleasant dining experience. From the moment of arrival, the service fell short of expectations, highlighting a lack of attention to detail and customer care.

Upon arrival, my family was asked to wait for a mere 5 minutes, only to find the restaurant significantly underoccupied upon descending the stairs. The disregard for safety, particularly evident as staff engaged us in conversation while navigating narrow stairs with a young child in tow, was concerning and detracted from the overall experience.

Opting for table service via QR code, we encountered further disappointments as our order arrived with notable delays and several items missing. Despite bringing the issue to the attention of the staff, only two out of the three missing items were rectified upon inquiry. The insistence from the staff that we had not ordered the third item until presented with the receipt was particularly disconcerting, suggesting a lack of accountability and professionalism.

As a patron of a renowned chain like Nando's, one would expect a higher standard of service and attention to detail. Regrettably, my experience fell short of these expectations, leaving a sense of dissatisfaction and disappointment. It is my hope that Nando's Covent Garden will take steps to address these shortcomings and uphold the reputation expected of such an establishment.