One Twenty One Two — Restaurant in London

We had the pleasure of dining at One Twenty Two, a nice restaurant located in a four-star hotel with a relaxing ambiance. The atmosphere is refined and elegant, perfect for a quiet meal or special occasion. Unfortunately, our experience with the service and cuisine left much to be desired, far from flawless service.

Despite the restaurant being nearly empty—with only three or four tables occupied and plenty of waitstaff—we had to wait an excessive 45 to 60 minutes between courses. Given the low number of diners, this was particularly frustrating. To make matters worse, basic errors were made, which one would not expect at a restaurant of this caliber. For instance, we were served soup without spoons, and napkins were missing entirely. These simple mistakes reflect a level of disorganization that was both surprising and disappointing.

The meal, which consisted of three courses, ended up taking a staggering 3.5 hours. Waiting this long for service in an upscale establishment reflects poorly on the management and coordination of both the kitchen and the front-of-house staff. It’s simply unacceptable for such delays to occur when the restaurant is not even at half capacity. It left us feeling as though there was a total lack of communication and efficiency between the team members.

To add to our frustration, during our final 45-minute wait for dessert, a waiter had the audacity to ask if we were "ready." It was clear to us by then that the service was not only slow but also lacking in attention to detail and guest care.

As for the cuisine, while it was adequate, there was nothing remarkable about it. The dishes lacked complexity, flavor, and proper seasoning. For a place aspiring to deliver a high-end dining experience, the food fell flat and was missing that extra touch of creativity and finesse. I would not award any culinary accolades based on what we experienced.

In summary, One Twenty Two has potential thanks to its pleasant ambiance, but there are significant areas for improvement in both the service and the kitchen. Waiting as long as we did, with so few people in the restaurant, is completely unacceptable. It was an underwhelming experience that does not align with the expectations of a fine dining restaurant in a...

Was looking forward to our date night but it didn't meet our hopes and expectations.

We got given a voucher for a three course meal with a bottle of sparkling wine for Christmas.

When we arrived we were guided to our table, at first the impression was rather good but when the Waiter came around not with a greeting but immediately with the bottle of sparkling wine. When asked if they had any alcohol free options we were given the choice of alcohol free beer or orange juice or coke which was disappointing. We also had to call the waiter for some water which is normally the first thing that a guest is offered at any restaurant.

Another thing that was disappointing was the charge on some of the options was which not disclosed on the voucher or told by the host. The price is not a problem but the fact that the menu was limited to a few options to enjoy.

The room itself was rather pleasant to look at but there was nothing that appealed to the eye.

Food was alright at best, it was rather disappointing considering that we have used vouchers at other places and received a much better meal and service compared to this place.

Another point to mention was that the napkin that was used for our bottle was already previously used. Rather unpleasant since that's not what we were expecting.

Something else was that they didn't ask at any point if we had allergies or any dietary requirements. They had 3 opportunities to do this and not a single chance did they. Luckily we don't but it's much appreciated when extra steps are taken to ensure that guest have a pleasing experience. The three opportunities were on the phone when I made a query and then booked, at the arrival by the host and lastly the waiter who didn't really explain the menu of what we would...

We dined here using a voucher for a special deal on the set menu. The food and the service in the restaurant were nice, 4 stars, but unfortunately the overall experience was marred by the attitude of the two women at the host desk, hence the 2 stars for service.

The set menu is £55 for three courses, and a bottle of prosecco is £48. We had a third party voucher that gave us the set menu for 2 and a bottle of prosecco to share for £80.

Right from arrival the attitude of the woman at the host station was rude, she struggled to find my booking confirmation and repeatedly queried whether or not I'd actually booked, even when I showed her the email she behaved as if she didn't believe me. She eventually called over a colleague to check my email, and unfortunately, this colleague displayed the same dismissive, condesending and patronising attitude.

It only got worse when the other 2 people in our group arrived, we'd booked separately but had emailed to ask if we could dine as one group, and received confirmation acknowledging this. Unfortunately this was an issue for both of the women at the host desk, we were rudely told to go wait in the lobby as they would have to "rearrange the restaurant" to accommodate us. After 15 minutes we were shown to a table.

The food was nice and the service from the wait staff was good. If it wasn't for the attitude of the two women at the host station I would have no issue recommending One Twenty One Two, however, despite the fact that the restaurant participates in the voucher scheme, the hosts/receptionists made us feel very unwelcome and that because we had a voucher we weren't...