Pret A Manger — Restaurant in London

TOILETS - How many complaints do there have to be about the toilets in this particular branch before something is done about it?

I visit this branch of Pret on the Kings Road regularly and have NEVER complained but todays visit left me with no alternative as the toilets, or should I say the toilet (singular) was so overused that it was absolutely disgusting.

I say toilet rather than toilets as on the ground floor there is a permanent sign on the door saying the toilet is broken which makes me think it is purely for staff use, on the main floor there are two toilets one of which was locked leaving only one cubicle for customers to use.

Customers had to queue through the store in order to use the toilet, when we finally got closer to the cubicle it absolutely stank, and when we finally got into the cubicle the seat was broken, the toilet itself was covered in urine and there wasn't so much as a scrap of toilet paper to even attempt to clean up.

As someone with a 4 year old there was absolutely no way she could use the toilet in that state, there was no way she could have sat on the toilet as she would have ended up covered in other peoples urine.

I spoke to a member of staff re the state of the toilet and was told she would get someone for me to speak to, she approached a lady who was busy making drinks and who continued making drinks despite me standing with a 4 year old who needed to use the toilet.

I told her that throughout the branch there was only one cubicle for customers to use, she said there were two, I pointed out that one cubicle was permanently locked, she said there was someone in there but there wasn't, it was deliberately locked.

It is my belief that cubicles are deliberately locked leaving only one available for customer use so that there is less cleaning for the staff to do but this is such a busy branch that this practice is totally unacceptable.

The toilets should be checked / replenished / cleaned on a...

Since approximately the 19th of December (2022) this branch have not been caring to honor it's closing time. The internet/Google have their closing time listed as 9pm, however they have been consistently closing as early as 7pm on most days.

They COULDN'T CARE LESS that their customers trust them to honor their advertised opening & closing time. Apparently their Area Manager is the one who's responsible for managing business in this poor and inconsiderate manner.

I have found the staff at this branch to have been the least compassionate, the least willing to extend any good will gestures even when their service have been diabolically poor, the least to humble themselves to putting their wrong right, the least apologetic and their customer service efforts are the least desirable of all the Pret branches I have visited.

The staff for most part are cold, abrupt and proud in their unkind and uncaring response to unsatisfactory issues brought to their attention. In fact they have an attitude that communicates "I don't care"

I live locally and on numerous occasions found their attitude to be upsetting and distasteful to our community, they are a disappointing disgrace to the good, kind, delightful, caring and friendly nature I have mostly found in most other Pret branches.

I would recommend avoiding this branch, otherwise you run the risk of being discouraged from loving Pret a...

Pret A Manger - King’s Road Review

Overall Rating: 7.5/10

Pret A Manger on King’s Road delivers the brand’s signature fresh, high-quality food and organic coffee. With an on-site kitchen, meals are prepared daily, ensuring freshness and consistency. The menu offers a wide range of sandwiches, salads, soups, and bakery items, catering to different dietary preferences, including vegetarian and vegan options.

Quality & Value While Pret is on the pricier side compared to some grab-and-go options, the quality justifies the cost. The ingredients are fresh, and the flavors are well-balanced, making it a solid choice for a quick yet nutritious meal. The consistency in taste and service across locations is one of Pret’s strongest points.

Potential Improvement One area where Pret could improve is offering more deals or loyalty incentives. Unlike many competitors, Pret rarely runs promotions, which could make it more appealing for regular customers.

Final Thoughts If you’re looking for a reliable, high-quality meal or coffee on the go, Pret A Manger on King’s Road is a great choice. It may not be the cheapest option, but for those who value fresh ingredients and consistent quality,...