ALO — Local services in London

UPDATE: I feel it only fair that I update my review. I went back to alo London today and the difference was amazing. All of the staff I interacted with was great. I was greeted nicely when I walked in, I was asked several times if I needed help, and when I asked for sizing they were promt in looking and getting it out to me. My 20 something kids were with me and we were on different floors so they interacted with different people and they kept commenting on how different they help was as well. It kind of freaked them out, they were wondering why the employees were so different from the past few times we had visited alo. Not that they didn't appreciate it but the change was so drastic that they wondered what happened. I hope it wasn't just a 1 day thing but it becomes permanent. I am updating to 4 stars because they really did up their game. It could have been because of my review but even if it was because of the review at least they corrected it.

If you want to feel terrible about yourself and have store employees treat you rudely visit alo London. I’ve been to alo in the US and they are so nice and helpful. Twice I’ve been to the one in London (5 months apart) and each time I’ve left feeling awful after being treated so rudely. First time I was trying things on and asked that they keep the ones I liked at the register while I continued looking around and when I asked for the clothes she had no idea where she put them. They didn’t want to look for sizes in back and each time they passed me I got the vibe they didn’t want me in the store. This last time it was close to closing and instead of greeting me they let me know they were closing and gave us a time we needed to leave by that was well before store closing that was...

I had an extremely disappointing experience at Alo on King’s Road. There was a long queue of customers waiting to check out, stretching all the way to the door, with only one overwhelmed sales associate handling the till. Despite the chaos, this incredible employee remained an absolute ray of sunshine, offering the most amazing, bubbly service. Even though customers were visibly stressed, sighing, and checking their watches in frustration, she somehow managed to turn the entire atmosphere around—cracking jokes, flashing a warm smile, and making every single person in that line feel valued and appreciated. It was honestly impressive how she kept her energy up, even as she was being completely overworked with no support.

Meanwhile, another employee—a woman with a pixie cut—stood at the second register, blatantly ignoring both the chaos and her struggling colleague. She made zero effort to assist, pretending to be busy while avoiding eye contact with customers who were desperately waiting for help. It was almost as if she was going out of her way not to contribute.

I’m not sure if the pixie-cut woman is a manager of some sort, but if she is, she should be setting an example, not standing around doing absolutely nothing while her team is drowning. Managers should be leading from the front, supporting their staff, and ensuring customer satisfaction is the number one priority—especially in a basic retail setting.

It was shocking to see such unprofessionalism and complete disregard for both her team and the customers. A store like Alo should prioritize good service, but instead, this employee seemed entirely unbothered. If this is the standard of customer service they allow, I won’t...

Happened at 4:50PM, on 22nd October 2024: So i bought a tank top (nothing too much honestly) cause I saw the tops were £44 but I paid £58 instead. So I asked why it was much more expensive than the tagged. The two girls that were in charged at the cashier was such a sweetheart (the extra star is for them! Thank you for being a girlie girl) until they called maybe their manager, with plump lips to settle and she spoke to be rudely. I wouldnt mind if she spoke to me with kindness its not like I dont want to pay, and honey, youre not the owner of the store. Dont act like that! She gave me a refund sure after we had a heated argument how I said so unfair and how I said she was rude. And she didnt apologise. So please. If you want to be respected, the least you could to respect others. And the fact I said the least you could say is sorry but instead she said why should she be and added with I just got lucky that they tagged it wrong. Sorry miss, please check on policy before lawyers come in and sue the company. And team alo yoga, please, please, please managed your service better. Will also email it to the team cause I feel upset with how she...