Prince of Wales — Restaurant in London

Avoid at all costs as the manager is a complete liar and accuses customers publicly of false accusations when they raise poor customer service and lying staff. The worst ever experience I have ever experienced in a pub.

Shocking customer service. Apparently you can’t have their leffe beer as isn’t sold upstairs but only sold down, yet only able to sit upstairs. Yet it can be ordered on the Greene King app to then be told it’s only sold downstairs. After having to complain that we had ordered it on the app and not understand why it’s not available upstairs, they then retrieve it from downstairs...BUT wait for it.... a member of staff within a couple of mins of having the drink, they have now run out however they hadn’t as when we left we checked downstairs and they were in stock downstairs and that seats were also available upstairs yet made to sit upstairs after pre-booking. Photo attached shows proof of this. We then spoke to the manager to say how rude the woman member of staff was upstairs. We explained the situation and the manager didn’t even apologise due to her member of staff lying about the beer for her then to turn around and say how rude and aggressive we were yet we just explained the situation to her in a calm manner. Never in my life have I experienced something like this.

I WANT GREENE KING to come back to me in regards to how rude that manager was because it was absolutely ridiculous.

Still no explanation with regards to the lies given by the staff. Just lying comments from the so...

Appalling service!

Used the app to order drinks and food as this is what everyone prefers since Covid isn't it? But apparently that was wrong and I got 'told off'. If they don't want you to use the app why were we able to? Also, we sat there for ages deciding what we wanted and no-one came over to serve us!

Basically we ordered drinks first in the upstairs bar and a member of staff said that they didn't have the drinks we wanted upstairs, only downstairs and could we order something else. Basically couldn't be bothered to go downstairs! He then said that he would go and get the gin 'if we wanted?' well of course we want you to because that's what we ordered, and whilst you are getting the gin can you just get beer we ordered as well?! Which he reluctantly did!

Then another member of staff came over and asked us not to order on the app anymore!

This resulted in me having to go downstairs to get the drinks of my choice only to find that when I got back upstairs my food had been placed on the table and was getting cold, all because the 'waiting staff' couldn't be bothered to 'wait on a customer'

Also, my burger was missing the gherkins that it should have had in it and didn't look anything like it did on the menu!

Oh, and halfway through the meal the background music was switched off and the football was put in the TV. Not a problem as such, except the TV was so loud I actually thought I was at Wembley...

I had one of those experiences that sticks with you for a day after and makes you question your unconditional love for humanity. It started when the bartender with the pink hair and the face that says 'I want to be anywhere but here dear lord please anywhere but here' made the wrong drink. A vodka soda normally tastes like nothing so when flavor hit my tongue I asked what he had concocted. "Vodka slimline." "Oh, I'm so sorry (women, why do we apologize in moments like this?!), but that's not what I ordered. I ordered a vodka soda." "WELL I HEARD VODKA SLIMLINE" storms away. At this point I realize he had also charged me for this slim-slime ickyness so I'm hurt and feeling especially poor. My companions are trying to convince me to demand my original drink and I'm all like, "no that's not who I am; I'm more the type to charm the bartender into BEING A HUMAN AND REMAKING THE DRINK BECAUSE THEY FEEL BAD." It seemed this approach would not work tonight. Maybe his coworker gave him a look or asked him what happened because next thing I know he's back in my line of sight, pointing me out from behind the bar with a facial expression of pure disgust. Maybe he felt bad, maybe it was a miracle, he remade the drink. Silently. Stone cold. What a dude. Anyways, I paid 6.80 or 6.90 for a single vodka soda and a whole lot of anger. Can't wait to go again next week. See you soon my pink...