Upon my arrival at the the Connaught, I was greeted warmly by the doorman and smoothly directed towards the bar. Initially, the reception seemed promising with a front desk employee confirming that although the main bar was full, the Red Room was available. Unfortunately, my experience deteriorated soon after.
Escorted to the Red Room by a polite staff member, I encountered another receptionist who, upon checking her tablet, mistakenly informed us that there was no available space. After a brief and unclear exchange with her colleague (the lovely male who directed us to the entrance of the red room) she reversed her decision and seated us. This inconsistency was both confusing and unsettling. She accommodated us at a table surrounded by two others that remained unoccupied throughout our visit. This situation was puzzling and disappointing, especially considering the initial denial.
As a black woman accompanied by a friend of European decent, I tried not to interpret the seating issue as discriminatory, although the circumstances raised some concerns. Further discomfort arose when the same employee who initially denied us entry hesitated to assist with charging my phone, claiming no available chargers, only for another server to resolve this issue within minutes.
We completed our visit by paying the service charge out of respect for the hospitality industry's hardworking individuals. Nonetheless, I am compelled to express profound concern over what seemed to be discriminatory practices at a premium establishment. Such behavior suggests a need for serious reflection and change to ensure all patrons are treated with equal respect and integrity.
I sincerely hope this feedback prompts Connaught to reevaluate its service standards and foster a genuinely inclusive environment. Thank you for the initial reception, but I urge you to ensure that all guests receive consistent and fair treatment throughout their...
Read moreThe Red Room is the hotel’s latest bar, joining the award-winning The Connaught Bar, the intimate Coburg Bar, and the hidden The Champagne Room. The Red Room features a collection of red artworks by four important female artists, Louise Bourgeois, Jenny Holzer, Ti-a Thuy Nguyen and Trina McKillen. The space was designed by Bryan O’Sullivan, who aimed to create the feel of an eclectic art collector’s living room. The protagonists at The Room Room are the bar counter, with dazzling pink onyx and jewel-like molded lamps, and the fireplace made of Italian marble, above which hangs the ‘I Am Rouge’ work by French-American artist Louise Bourgeois.
The Red Room focuses on wine-based cocktails and outstanding wines, taking advantage of The Connaught’s 30000-bottle collection. Two hand-made trolleys, which were crafted from the same marble as the fireplace, have been fashioned for the refined wine service at The Red Room.
In collaboration with Agostino Perrone, Giorgio Bargiani and Oscar Angeloni of The Connaught Bar, the bar team at The Red Room have developed a cocktail list “The Art of Colors” inspired by the connection between colors, art and emotions. The Red Room’s team explore the different shades and hues of wines and how they evoke changes in mood and perspective.
The Red Room also has a section dedicated to the best-selling drinks over the bar’s two-year history. The most well-known of The Red Room classics is the suitably named Red, with Remy Martin XO, Pisco, Morgon 2021 red wine infused with eucalyptus and white peaches, Pedro Ximenez, verjus, peach and...
Read moreI have been visiting the various bars and restaurants of the Connaught for years but my latest experience at the Red Room was extremely disappointing. The hostess is the rudest person that I have ever met working in the Connaught. After we sat down at a table and ordered drinks, she asked us to leave because she had forgotten that the table was booked. She did not offer us any other alternative solution. Completely disappointing and disrespectful experience. Maybourne Hotel Group should know how to hire more professionals than the specific individual. I would suggest that you avoid the Red Room at all costs and try the Coburg or the Connaught Bar instead where actual professionals are working and the service is...
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