St. JOHN Bakery — Restaurant in London

If I could give no stars I would.

We ordered doughnuts from St. John for our wedding in London as they are our favourite but the courier which St. John booked and charged us for didn’t have the correct information when delivering these to our venue.

He showed up saying it was bread for a completely different name which they had no knowledge of so they didn’t accept the delivery. At no point did the courier show the box of 90 doughnuts to the team which would have been very clear as they knew to expect them.

I arrived at my wedding to be told there would be no desert for our guests because of this which is incredibly disappointing.

No tracking information was provided to us nor was the phone number on the delivery answering on the day. No one from St. John contacted us to explain what happened and after much chasing we got a rude response explaining their opinion was it wasn’t their fault and that is the last we have heard.

Having worked in hospitality and customer service I am shocked at this level of service from somewhere with such a great reputation for its restaurants. We have recommended it to friends and bought them vouchers in the past but we won’t be doing that again.

We are incredibly disappointed and £300...

We used to treat ourselves to a big doughnut from here, on the occasional afternoon. We used to justify the high prices because the doughnuts were reasonably nice, and big enough to share. However, the doughnuts are now tiny, and still cost nearly 4 quid. Also, possibly because their decreased size has increased their surface area to weight ratio, the doughnuts are now also much drier. They have now become less good than doughnuts purchased from a supermarket for one pound and twenty pence for a bag of five. They utterly fail in their role as a treat, and instead seem like an insult. Justifying the profligacy of a doughnut that cost so much used to be just about doable, but now it feels unsustainable. I have considered the possibility of shrinkflation, but given the relatively low cost of ingredients rather than labour in the manufacture of doughnuts, and the fact that doughnut manufacture is no easier when they are smaller, in fact, in my experience it is actually harder, I cannot find a clear justification for this shrinkflationary deterioration. There are many nearby bakeries which are nicer.

tl;dr Doughnuts used to be OK and big but now are bad...

Good as a one-off treat but not as a daily purchase. I can’t posssibly justify paying a fiver or a croissant (£4.50) and 6 quid for a loaf of bread. Insane prices, it is a bakery and it’s bread not gold. I really dislike and find the idea of a prohibitive bakery to be a really unethical concept. When fresh bread becomes a luxury good, that’s when you know something is seriously wrong. I find this concept a little disturbing because bread is historically what everyone was be able to access and afford, but if a middle class professional finds it expensive, what is a working class mother of 6 to do? Only option is to eat cheap processed fake sliced bread from a plastic...