Starbucks Coffee — Restaurant in London

Livid. First and last time I’ll ever leave a google review for anything bcs I’ve worked in hospitality for 5 yrs with more than half of that being a barista MYSELF so I know what it’s like to have to deal with rudeness but the service/my experience was so shocking I genuinely, actually cannot believe how insanely horrific it was. I came in yesterday evening around 7:10pm & ordered a large matcha Frappuccino, to which your insanely slow staff wasted me an extortionate £7.25 for a drink they would’ve made to be mediocre & nearly cost me my entire journey home that I’d paid for. I never even got my drink that I had to sell my firstborn child & my kidney for. I was jet lagged, insanely tired & been travelling across 3 different time zones for almost 30 hours straight. I just needed something nice for my final leg of the journey home. Didn’t even receive it. I only just made my train on platform 2 with less than 2 minutes to spare. To say it’s unacceptable is an understatement.

I entered the store with enough time to be served & get my train. The staff, in one of THE busiest train stations in the entirety of Europe, move & work so PAINFULLY slow to the point that it makes a sloth becomes the second slowest thing on this entire planet. Everything that they did was slow. The way they walked was slow. The way they poured milk in was slow. The way they put stuff through the till was slow. The way they scooped the powders for the drink was slow. The girl on the till took literally three whole minutes to just put one drink on the till, got my order wrong & was clearly untrained. There was VERY obviously no manager or supervisor around (there literally should be??) & instead of serving people quickly (which is a theme at this store because this isn’t the first time it’s been going on for years but the lack of speed last night especially was astounding) they were all yapping to each other despite the fact I’d said that I was now in a rush & needed to get my train & had waited over 10 minutes by this point, girl on the till acknowledged this then nothing happened. Guy making the drink puts the slowness of a three toed sloth to shame, even when I had to say AGAIN, that I had a train to catch now in less than five minutes, he still didn’t hurry up & turned to his coworkers to start yapping to them even more then scooped in the matcha powder in the slowest way I’ve ever seen a human being move in my entire life. My train was at 7:28 and the time was 7:24 by this point & he had barely even started making the drink but was just yapping instead despite I’d said I needed to go. I didn’t want to waste basically selling my arms and my legs for this drink so I tried waiting for much longer than I even should’ve but by 7:25 I’d had enough and I had to run out of the store swearing because I was so stressed out by your staff & they looked at me cluelessly like I was a monkey & not someone who they were going to make miss their £80 train home, because they literally nearly did make me miss it, scraping it just by 2 whole minutes. Have you any idea how much it takes for me to have to absolutely LOSE IT at server staff when it’s what I’ve done for 5 years myself? I’ve worked in literally & statistically one of the busiest places in the entirety of the Lake District, some years it’s been in the top 10, some years it’s been the top 20 in an area that brings between 18 million to 22 million people visiting every single year. I’ve served 100s of people in a row handmade drinks in a shift, served roughly over 75,000 people drinks during my time at this job where quite literally pretty much almost every single customer was HORRIBLE. I’ve also worked in a train station myself that was small & NOT busy. Most time u should take serving someone is a maximum of 3.5 minutes. Not 10 just to even get to the till. I’d like my £7.25 of money back and I’d like an apology directly from the staff from last night. Please contact me to refund me. The experience...

Title: Disappointing Customer Service Experience

I have been visiting this Starbucks location daily for several months. However, my overall impression has drastically changed due to recent events. On three occasions, the same staff member was noticeably rude to me, prompting me to leave a critical review on Google regarding the customer service. In my review, I questioned, "I don't know if she is always like this, or just racist."

Instead of receiving an apology, the manager approached me the following day to dispute my review, suggesting that I had offended the staff member who was rude to me. The manager requested that I apologize to the employee and even asked me to alter my review to remove the word "racism." This confrontation was shocking as it was the first time I encountered such a response to customer feedback.

On my latest visit, another cashier reacted with visible surprise upon seeing me and refused to serve me, instead signaling the manager to handle my order without speaking to me. This behavior suggests a concerning staff training approach that does not prioritize customer respect or service.

Such treatment following a negative review is unacceptable and has only reinforced my concerns rather than addressing them. It is disappointing to see how a single complaint can lead to differential treatment not just from the staff but also from the management at this Starbucks location.

After experiencing such customer service, I will not...

Could somebody give Kelp a little bit more of desire to live? The whole time he was taking our orders it looks like we were bothering him and he was doing us “a favor”. I dont know if he was just having a bad day, and to be honest I dont care. If you are THE FACE of a place or company is your job to make the customer feel welcome. (I have worked in the CS area for years). Im a gold member of Starbucks and is the first time ever I feel the need to write this review because how a person made me feel. When I tried to scan my QR to collect a star he literally looked at me like I was and idiot because I should know that branch doesn’t let you do that. Honestly it was horrible. Then my partner bought some food and I cannot even say they way he was asking question if she wanted or not heat up the food… the whole experience with Kelp was horrendous. In every other branches I feel the whole opposite, so to me this is crazy. Of course I will never come back. Till now the worst Starbucks branch in London thanks to Kelp. Btw this happened Monday 18 of November,...