Appalling service, terrible food and miserable experience. The menu had a 'vegan burger' which came with cheese, coleslaw with mayonnaise and pesto! i sent it back and it came back AGAIN with pesto! the afternoon tea (which we'd called ahead to request a vegan option) comprised of cheese and butter sandwiches, and buttery cakes. The facial I booked was average and I had to wait an hour to be seen as they were running so late. The duty manager was unhelpful and offered me not even a partial refund. Would...
Read moreHad lunch here after going to the K Spa as a day guest. There was no one else in the restaurant at 2.30 when we went, which actually worked fine for my Mum and I. We both went for burgers and they were among the best burgers I've ever had! Medium rare, with a lovely brioche bun and great seasoning! Mine was the green chilli burger and my Mum went for a burger with salt beef and gherkins. Amazingly good. The environment itself was quite bland, but imagine it'd be far nicer with more than...
Read moreOn the 21st April 2023 I had the best service from Iolanda! I should have done this review ages ago , I’ve been busy but need to do this review before 2024… Iolanda showed amazing customer service and made me feel special on my birthday! They deserve a pay raise for their amazing service and I will definitely be coming back! All the best for 2024 and please share my apologies for posting a late review, pass my review to Iolanda because we need more workers like her as her service is...
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