Subway — Restaurant in London

Poor service and disappointing product knowledge. Visited the store earlier today and enquired with the member of staff about the list of ingredients for the sandwiches advertised in-store. After being pointed to and inspecting what turned out to be allergen and halal lists, I have asked the member of staff to clarify what ingredients were included in a veggie delight. I was then told that cheese is the first ingredient, which I then tried to re-clarify, as the allergen list I have just looked at clearly stated that this sandwich was milk/lactose free. The member of staff insisted that cheese was included despite the allergen list and didn’t bother to pay me any further attention.Thus after 3 unsuccessful attempts to find out what would actually be included in my meal I gave up. Wouldn’t want to spend my money at a food shop where members of staff don’t know their products/comply with allergen advice but also have a problem with simply letting a paying customer know what would go...

HORRIBLE SERVICE. THE TALL MAN IN PARTICULAR IS THE WORST. IVE BEEN GETTING FOOD FROM SUBWAY OVER 5 YEARS IN GENERAL AND NEVER HAD ISSUES UNTIL NOW. IM AN NHS STAFF AND ALREADY TIRED FROM WORKING IN THE HOSPITAL DURING THE PANDEMIC AND THIS MAN ON SEVERAL OCCASSIONS YELL "YOULL PAY EXTRA!" IF I I WANT MORE THAN 4 PICKLES ON MY SUB OR IF I WANT A BIT MORE SOUTHWEST SAUCE. THEY GIVE YOU THE LITTLEST OF TOPPINGS AND BARELY ANY SAUCE. THEY ALSO SPOKE IN THEIR OWN LANGUAGE ABOUT ME AND LAUGHED WHICH IS VERY UNKIND. I DONT MIND IF THEY WERE JUST TALKING AMONGST THEMSELVES BUT THEY WERE TALKING LOOKING AT AND LAUGHING. I TOLD HIM "IM TIRED OF YOU TREATING ME LIKE THIS AND ALWAYS THREATENING TO CHARGE MORE IM NOT COMING TO THIS SUBWAY ANYMORE" AND HE SAID "I DONT CARE ITS UP TO YOU". THERES ALSO FLIES!! WILL TAKE THIS UP FURTHER, WITH EVERYTHING THATS GOING ITS THE LAST THING YOU WANT TO DO TO AN NHS STAFF. WE HAVE...

Came to subway on Sunday 27th April at approximately 11:15. I come to this branch often and have never had any issues.

I Was served by a gentleman called ‘Foyez’. I asked for one chicken sub and one tuna sub.

I asked him to put lettuce on the tuna sub but he put it on the chicken sub by mistake this was not a big deal but when I reminded him that I wanted lettuce on the tuna sub and not the chicken sub, Foyez proceeded to take the lettuce off the chicken sub & put it straight on the tuna sub, contaminating the tuna sub with chicken which was for someone that is a vegetarian.

I had to request for a new sub to be made, Foyez did not think it was a big deal, he clearly has not been trained properly as cross contamination & dietary requirements is a big deal in the food industry. I would advise all customers with dietary requirements to be weary & vigilant when ordering here if you are being...