Six Barrel Drafthouse — Restaurant in Nottingham

Had a really bad experience here. I'm really gutted to have to leave a bad review. We had a very friendly person serve us, was making nice chat and very personable but they served me the wrong drink. I asked for Aspall and they served me Amstel. I know I didn't order Amstel as I don't drink beer. I went back to the bar, expecting a friendly response but was met with hostility. Fair enough, if the policy is they won't replace the drink - although I was really polite and explained the situation calmly and I was smiling, as they had been so friendly before this - then it could have been communicated more friendly than it was. The bartender had such a hostile expression and said the words "that's not my problem" after I was hoping they would change the drink for free. At the end of the day, it was their fault, they didn't listen and they gave me the drink I didn't order. What upset me is the rude and hostile response, the aggressive tone they took with me, when it was their fault. If they had polite and in a friendly way, the way they were with me before this, said they unfortunately couldn't replace the drink then I wouldn't have felt so upset walking away. It was embarrassing as they made me feel as if I was being unreasonable when I was incredibly quiet and polite, taking the same friendly approach as we had before, when we were first ordering. It takes a lot for me to advocate for myself as I am autistic but I knew I hadn't ordered Amstel. To be met with aggression, hostility and out right rudeness by the bar staff who just seconds before was making jokes with me, complimenting me, threw me off and it took a lot for me not to burst into tears. As an autistic person, I am highly sensitive and emotionally sensitive. I'm just really disappointed in this pub and this server for the way they reacted to a honest mistake, which was their mistake at the end of the day, not mine. Sadly I wouldn't return to this pub because of...

Customer beware! I observed the breakdown of British bar etiquette at this venue and it wasn't the punter but the barman that perpetrated. Standard British pub etiquette dictates that a barman calls time at the bar, and punters duly go to the bar for last orders and then the venue observes drinking up time, which can range from 15 minutes to quite some time. Not here. The barman called time, a happy chap walked immediately to the bar to place his last order and the barman rudely refused him stating that he had just called time, wasn't the punter listening. The standard objection of the jolly punter was followed by a rude retort from the barman. Eyebrows were raised among other patrons. To add insult to injury, quicker than you could crack a walnut the staff come round telling punters it's time to leave because time has in fact already been called at the bar... How silly we are to think that time at the bar meant last orders and some further time to drink up. Is there a more major faux pas for a drinking...

we are a group of 4 couples aged between 52 and 55 and had the misfortune to go into this pub bank holiday Sunday, 30th April 2017. A pleasant afternoon was completely ruined when 1 of the female bar staff suddenly stormed over shouting that we wouldn't be served anymore as 1 of our group was drunk, it was our 4th drink of the day and we were at the beginning of getting merry. Quite what she had seen we have no idea. the inevitable argument ensued and the landlady Natalie went berserk whilst backing up her moronic bar staff. I can only guess this girl had been given an ounce of authority and decided she would abuse it. the landlady Natalie wrote me down her email address in scribble so I can't send a complaint direct to her. I invited her to look at the cctv footage and left her my email address. for the record we stayed out for several more drinks and a meal without...