Tortilla Nottingham Victoria Centre — Restaurant in Nottingham

Tortilla is my favorite restaurant restaurant to eat at. I don't regularly go out for food, so when I do it's considered a treat. I've had many fantastic experiences at this restaurant, and even left positive reviews in the past. Today I walked into the storearounf 6pm and was met with one of the most awkward interactions I've ever had. We exchanged hellos several times before she rolled her eyes and told me they had nothing left. I said that it was ok and that I could work around that. I received a glare and a huff. My burrito was built with all of the ingredients I wanted it to. She took a huge sigh before rolling my burrito, which I could tell was done to make feel bad for choosing multiple fillings. I asked if I could scan my app and she cut me off telling me to wait. She knew she'd been rude and gave me a Brownie. This was a nice gesture however does not excuse the behavior. I could see the store had likely just finished a busy rush. I myself have worked in hospitality for years on central London. I understand the stress of evening rushes and preparing delivery orders, however my experience today felt very unprofessional and malicious. I'd like to think this girl was just having an off day, however a colleague of mine is one of your most loyal customers (she regularly eats here at least twice a week) of late has complained that a girl has been very rude while serving her. In her words "she looked at me like I'd just kicked her Nan down the stairs." I have a very strong feeling that this is the same person that served me today. I love this brand but I was bitterly disappointed with the...

I love tortilla but this particular branch is nothing short of disappointing. The first time I went, I ordered a naked burrito bowl and chips on the side. The woman serving me was not very attentive; she was chatting to her colleague the entire time I was being served and then she conveniently “forgot” my chips even though she didn’t forget to charge me for them. I only realised when I got home. Today (5th August, 2023) I went in craving nachos and I was told to wait about 10 minutes for the cheese sauce. I waited about 15 minutes before another server told me they were out of guacamole. I did not want nachos without guacamole so I politely said I’ll go elsewhere to which she rudely shouted “So I made the cheese sauce for nothing then?” As if I forced her against her will to sit there and churn some cheese. Also she had all that time to tell me they were out whilst I waited but she only thought to do that after wasting MY TIME!! Tortilla, please train your staff at this branch in some customer service skills before I accidentally hit them for...

Some of the staff working at Tortilla in Victoria centre need to be reviewed by the management because honestly who picked them? Food can be hit or miss, depends on who is making it. Some staff don’t even listen to what you say and put things in your order that you didn’t even ask for. Girl named “T” looked like she wasn’t being paid to be there, couldn’t even crack the slightest smile at the start of making the order, I genuinely got the feeling like as if I was forcing her to serve me. If you hate your job so much, maybe it’s time to look for another one, I also work in customer service but I don’t have this negative attitude towards people. I thought maybe she was having a bad day but again, put stuff in my order I didn’t want, misheard me 10 times and didn’t bother to scan my loyalty card. On the other hand, this black girl (I didn’t get her name) working there is absolutely lovely! Very nice and friendly, always gets the order right and gets the proportions...