Gerties Snack Bar — Restaurant in Plymouth

very dissapointed. been waiting a few days to go and have this placed panini as had it a few years ago and was satisfied. went today and we went over to ask what time they are open until they say 9pm when actually they won't cook anything after 3pm which isn't advertised anywhere. then was told they couldn't do a panini at 4pm as their manager wasn't there and they aren't allowed to do it on there own so asked when manager would be back they said two to three hours and said he doesn't want to cook after three but might do if we ask we did not want to wait for an hour to most likely be told no. we had no apology and were very disappointed with the service and lack of information shown to avoid...

A frequent visitor to this eatery over the last few weeks. Food and drinks usually of good value. Staff very obliging and accommodating, but they need to improve on their hygiene standards. Preparing food, answering their mobile, preparing food and back on the phone without even washing their hands in between is a no no at any time, more so during Covid, and a plate should have been used to transfer cookies to the ice cream counter rather...

They did at least refund us, so can have 2 stars. During the queue, three people in front of us had their orders put together incorrectly including missing off drinks and making the wrong food, which they went back to have replaced. They then made us a bacon roll instead of an egg roll and tried to tell us we asked for an egg roll. The roll was stale and panini not edible, so they obliged...