Me and my partner visited the Slug & Lettuce this morning to have an early lunch prior to going Christmas Shopping in the City. I would love to write about how great the food and drink was, however, unfortunately we left the premises before even having so much as a drink...

When we walked in we were greeted by a female with a black shirt and dark hair. I didn't get her name, however she was pleasant enough to start with. We explained we hadn't booked and she said that was fine and that we could grab a table as long as it wasn't reserved.

Once we found a suitable table we proceeded to sit down at which point the same woman (who I presume was the manager) shouted loudly at us across the restraunt saying, and I quote: "NO! NOT THAT ONE, THAT'S RESERVED!! THAT'S WHY IT HAS THE MENUS LAID OUT!" . Had there of actually been clear reserved signs on the table then we would not of attempted to sit here, however this was not the case.

I overlooked her extreme rudeness and put it down to the fact that she must have been having a bad day, which we all have occasionally, especially in the hospitality industry.

We moved tables and sat down to view the menu which is when we encountered our next problem. My partner went to the bar to order our drinks and joined a large queue of people waiting to be served. The poor young lad behind the bar was entirely by himself whilst trying to take food orders, pour pints and make cocktails, all while the obnoxious manager left him to his sinking ship whilst she wandered around the restaurant texting and moaning about trying to find some Christmas Decorations.

As someone who has worked in Food & Beverage for a number of years and who has run multiple businesses, I have to say that in my book, the service we received was sub-standard and unacceptable. If ANY member of my staff spoke to one of our customers the way we were spoken to today, they would be sacked on the spot, regardless of their seniority.

In summary, this establishment has the potential to be a very classy and modern business in a great area. However, your staff are seriously letting you down in the way they treat your customers. If people are leaving before even having the chance to try your produce, then you have a serious problem.