Five Guys Burgers and Fries Portsmouth — Restaurant in Portsmouth

I'd never been to a Five Guys so this was my first (and now probably only) experience. The menu is above the till where you order. There was a queue of people and quite busy so I had to choose quickly. My daughter ordered a cheeseburger and I (who was hoping for something chicken as I don't eat burgers or sausages) very quickly realised the limited selection on their menu and opted for the "veggie sandwich" with cheese. The person behind the till was friendly and explained one portion of regular fries was plenty between 2 and with the free refills we could have 1 cup and 2 straws so I was very grateful to her for her advice. We then went to find a table which we just about managed but the table was greasy with bits of food on it. I then saw the other tables and worked out why. There is nothing to eat your food on. Not even a tray. Just a bag or some foil or a cardboard cup. Fine for the environment or if you were eating outside, less good inside the restaurant, and clearly the reason the tables were unclean. I then had to go and collect my food from the counter (stood watching them make it for about 10 minutes- if you've never been, think Argos but with food.) The staff were working hard and were polite and smiley. We then had to make various journeys across the restaurant to get a pot of ketchup and refill our drinks. The cheeseburger was OK, not dry and a good size. My daughter liked it. The fries were a good sized portion although some were in the cup and the others just thrown inside a paper bag, which seemed a bit weird. Why not make a big enough cardboard pot or box to hold all of them? The Veggie Sandwich was terrible. It was not a veggie burger as I had hoped. It was a burger bun (so not a sandwich) with green peppers, diced onions, sliced button mushrooms, a tiny piece of lettuce and a slice of tomato. The cheese was tasteless and the only thing it did was to make the burger/sandwich more greasy. The mushrooms and onions were chopped so small, they all fell out after one bite. It was not good. I ended up scraping everything out of the bun and just eating the slice of tomato with it and sharing the chips with my daughter. I really hope Five Guys decides to cater properly for those of us who are meat free or don't eat other things on their menu- they are missing a trick. The member of staff who was going around tidying the tables decided then to wedge open the doors of the restaurant, despite the fact that there is an Amber weather warning for wind, and this restaurant is right next to the sea, and the wind came in and made everyone cold. The wind then blew so hard the doors didn't stay open and started closing on people as they walked through them which I felt was unsafe. All in all, apart from the (mostly) friendly staff, it was a bad meal in a cold and unhygienic restaurant and expensive for what it was. Next time one of my kids wants a burger, I will go to Burger King, where I can choose from a range of food, use a clean tray to eat from and pay half the price for...

Store FGUK784 - Best service i have received in a long time.

I entered the property with my vegetarian girlfriend who is quite anxious when it comes to eating in crowded restaurants. We approached the counter to check the menu as I had previously been recommended eating here by a friend, however as i am not a fan of peanuts i had my doubts. We noted the menu did not have much option for vegetarians and as such were discussing leaving. Just outside i found George Roxburgh cleaning one of the properties windows and stopped him to ask if there were further vegetarian options that i had not noticed.

As George identified we had our doubts about the place, and this was our first time at Five Guys, he was generous enough to offer us our meal for free to allow me to try the peanut oil cooked fries and a vegetarian option for my girlfriend.

There is nothing worse than paying for an order for something you turn out not to like, so with this very generous offer we gracefully accepted and sat down to decide our orders knowing it was 'Risk free'

George gave us time to browse the menu and when he realised we were decided he accompanied me to the counter to order, true to his word the meal was applied with a 100% discount resulting in no charge.

We ordered a Cheese dog for myself, The grilled cheese for my girlfriend, a large fries between us. We also decided to go for a Milkshake each (Strawberry + Oreo for her, and Chocolate + Salted Caramel for myself). After deciding to opt for more expensive drinks i stated i would be happy to pay, but George insisted that our first dining experience was on the house.

The fries cooked in peanut oil are like no other. As someone who does not like peanuts i can honestly say there was no overpowering peanut taste at all, it enhanced the flavour of the perfectly cooked chips and was extremely pleasant on the pallet.

The grilled cheese (using burger buns - Genius!) and Cheese Dog were both very nice and with free toppings, if you are someone who likes to 'load up' their meal is great value for money.

But the milkshakes? They were out of this world. I can genuinely say i have never had a milkshake that hit the spot as much as the ones we had today, if the amazingly cooked food did not entice us, and the second to none customer service was not enough, the quality of the milkshakes would bring you back to Five Guys time and time again on their own

11/10 customer experience and i will certainly be recommending/coming back for more. Just finished a message to head office regarding the above and felt it would be equally well shared via google reviews for those considering dining here. Do not hesitate, the food and customer service, will not disappoint.

Kind...

If this is the so-called "American Standard," there is seriously something wrong with this place. Such high reviews all over the restaurant.. but when you go in and dine, it's completely different. As you can tell from the disgusting photos of "food" The first image is of an "All Beef Hot Dog" ... now I know you guys might think, nooo, this is a microwave hotdog you get from the local Co-Op..but yes, this is what 5 guys call there "Hot Dog" The second image is a "Bacon Cheese Burger" again. This is there so called American style burger but looks and tastes like a microwavable burger. Also, we got drinks and were not given a cup.. so I asked a staff member who must have been deaf because I had to repeat myself 3 times to ask for a cup. Then he proceeded to ask me, "For what? "... I don't know, buddy. I'm going sky diving next month. I might need it to slow me down.... so I told him it was for a drink I need two. And he gave me one.. then dropped it on the floor, picked it up, and handed me the cup.. I don't know what kind of people your hiring or what your standards are but it needs to be addressed. And also try not to use microwavable food. It will help the company. Just saying. And also don't charge people for raw chips or small portions when we paid for large, that also helps. NEVER AGAIN. I don't know how this...