Jessie's Latin Lounge — Restaurant in Portsmouth

I went in on a Friday at 445 and was told that they closed at 5pm despite the website saying 7pm. I came back in the following day with my wife and arrived around 4pm, I placed the order of Patacones, empanadas, and my wife ordered a chicken burrito. I paid for it and went and sat down, my wife was brought her burrito at about 425pm and I thought nothing of it as they would bring my food out shortly. I told my wife to start without me, well she finished her meal and mine never arrived. When I went to the counter to ask about my food I asked the lovely lady at the counter where the manager was, she pointed in the kitchen. A lady turned to me and started having a discussion about my missing food from the kitchen, I then asked if she minded coming over to the counter instead of yelling across the kitchen, I did hear her say to the lady at the front counter “can you just explain it to him”, I couldn’t hear what else she was saying. They close at 5 and I left at 450pm without any food. So much potential this place has but it’s not being managed correctly in my opinion, but they must be earning enough money because a table of 5 walked in about ten min after us and they were told that only drinks no food. The lady that took our order was pleasant and professional, very welcoming and bubbly. Shame, I won’t be returning. I do not recommend this place and am still in search of a good Latin restaurant...

2023 update: I saw Jessie's was open as I passed omw home. As I hadn't had lunch, I thought I'd pop in. Haviving been warmly welcomed, I ordered a Cuban sandwich (El Cubano), which was delicious, and came with a free hot drink, so I had a nice, hot, freshly made cup of coffee with it. The sandwich was so nice that I thought I'd take my cousin and her husband there for dinner when they visit (it'll be their first visit since I moved here in 2019. That's how nice the food is!).

Lockdown (2020) update: open for takeaway 10am-3pm, Tuesday to Saturday. Based on what I've tried so far, I'd recommend the breakfast wrap, the quesadilla, the good intentions and the coffee!

Previous (2019) review: We called in on a recommendation from someone at work - I'll be thanking him next time I see him :-)

Went at noon, with wife, daughter and grandson, having skipped breakfast at home to save myself for a burrito, based on that recommendation. Staff were super-friendly and helpful, and made scrambled eggs on toast for the grandson, who's not experienced quality south American food, yet. Grown ups all had burritos (2 chicken, 1 meatball), and were well pleased. They were clearly freshly prepared and tasted excellent. We'll definitely...

One star is for the server who was doing her best BUT what a disappointment today! We ordered 2 bacon sandwiches but (eventually) 2 sausage ones turned up. Apology accepted, it was their mistake & they would sort it - we explained we were short of time. THEN, only a few mins later a customer who'd arrived a good 5mins after us was given (you've guessed it) 2 bacon sandwiches!!!! And on we waited .... By now my husband had to leave for work so we had to ask for them to be takeaway & I still waited few more longer!!!! 45 minutes wasted AND a very bad start to our Saturday. I...