Spinnaker Kitchen and Bar — Restaurant in Portsmouth

First time coming to Portsmouth and wanted some late lunch. Ordered our food for 3 which came to around £53 with drinks and was told it would be a 30 minute wait for food which was fine as we were all sat chatting. An HOUR goes by and nothing, no one came up to check in on us, we had to go to them and ask where our food was. The lady we asked didn’t seem bothered and wouldn’t look at us in the eyes and just kept going into the kitchen and talking to another member of staff and didn’t come to say anything so I had to get up and go over. Apparently there was an error with the system and our ticket didn’t go through to the kitchen.. ok but where was the customer service from when we ordered to come check if our drinks were all ok and if we had our food yet? We were offered a round of free drink for the inconvenience. I’ve never been to a place, even a cafe where someone hasn’t checked in. We were told it was being done straight away, 20 minutes later we finally got our food. Yes the food was nice but the eggs were clearly overdone on both breakfasts and bacon was rock solid from being overcooked. Before leaving I asked to speak to someone higher up about the situation as we were appalled by the service received and I was told the manager wasn’t available. The lady who I was speaking to about it all didn’t seem bothered and just kept saying ‘I’ll speak with my manager on this’.. ok that doesn’t help the situation now and she just kept backing away to walk off when I hadn’t finished speaking

Customer service shocking and complete ignorance from staff! For a first meal in Portsmouth it was NOT was we were expecting and we will NOT be returning again.

For £53 this is not what we expected and making us wait for nearly an hour and a half was unacceptable without any actual care regarding the...

I've lived in Portsmouth for 3 years, eat out regularly and honestly have never had a bad food experience until visiting this restaurant yesterday. I've actually never felt the need to write a bad review on anywhere before but would not want anyone else wasting money here. We ordered food and drinks and were given glasses that i can only call disgusting. They were covered in scum (clearly a build up) and lipstick marks around all of them. When i went up and ask for clean glasses the lady grabbed some more from the side, lifted these (supposedly clean glasses) and clearly seen for herself that these were also dirty and then handed them to me. However they were still covered in scum where they hadn't been cleaned properly. I ordered a cheddar toastie and the bread came out completely white and i toasted with thin sliced cheddar not even melted inside. One of our party ordered the chips, egg and ham, and the ham was surrounded by water where it clearly had been pulled out of some sort of tin 🤢. In between two of the forks also had a build up of dirt.

We were in complete shock at the service from the waitress who brought down our food also. She brought down the food to our table without looking at any of us, put the food on the table and walked away (never experienced this in a restaurant before).

May seem harsh but I would describe the place as quite vile as i've never ate somewhere so dirty in portsmouth or the surrounding areas. On returning home, I had told a friend from the area about the experience and she said the Spinnaker kitchen is known as quite poor but wished we had have...

I came to Spinnaker Kitchen for the first time on September 29th and wanted to get service as a customer, but I was treated very badly. I waited for my turn as a customer and when he came to me the male employee did not care about me. I called out loudly to him again and although I stated that I was waiting to be served, he ignored me and turned around and went inside. My wife had something stuck in her throat and she was coughing a lot, we just needed some water urgently. No one paid any attention, and the other female employee was left helplessly watching her friend's rudeness. Something could have happened to my wife there. Such a thing would not be appropriate or acceptable anywhere in the world. I am very sorry, I did not like it at all, I am calling out to the manager from here, please talk to your staff and train that person, thank you. I write down the date and time of the event. September 29,...