TWINS 川菜火鍋 — Restaurant in Portsmouth

A reasonable buffet experience not far apart from the run of the Mill however the pictures make it look like an up market Chinese serving what looks like really good food however we chose the buffet. everything was going well we ate the starters we got the Duck but when it came to ordering in the mains the staff member turns round and says you haven't finished the Duck you need to finish the duck before you move on I looked at him puzzled and said politely there's just bones there and fat we've eaten all the meat he look surprised he looked at me removed the dish with an experience waiter he should have seen what was left on the plate we were allowed to continue absolutely disgusted how dare he decide whether we've cleared our plate like children we refuse to pay the so-called 10% service charge which these restaurants are being very cleverly adding onto the bill the right to remove wasn't an option we were told we would do it kindly this time but next time we won't sorry for this place they won't be a next time we won't be coming back what these places need to remember that everybody that's coming in has paid the stupid £14 pounds to come into Portsmouth clean air payment and then have to put up a stupidness like this you're meant to come here for a good time not leave disappointed ..... about time review read and what a complete waste of time your response was eat as much as you can we did we cleared the plates I do hope this is put everybody off going here there's a shame I didn't read the reviews before I went myself what an...

The worst meal we have had to endure! As it was the last day for the eat out offer we decided to visit- big mistake! The waitresses could hardly understand us as they had very little English experience, they then lost our drink orders and after waiting for 25mins when we asked for our drinks they then said they had to re take it. The food was cold, no flavour and they decided to give us a dish that had no meat in it with no apology. There was more onions then anything else with 3-4 bits of meat. The “manager” started a loud argument with the table next door which was for along the same issues- they paid for their starters and left as he was so rude to them. He was exactly the same with us, and he then said he should have charged us 60p for a plastic container but discounted it!! Instead of being apologetic and understanding he basically told us that it’s their way or the highway! The food is awful and I would not recommend this place - you will waste your money!!

I was then asked to contact them via their email for this review (see reply below) which turned out to be a fake email address- it was just used to make the restaurant look apologetic...

I lived in Shanghai for well over a decade and Twins is the only restaurant I have been to in the UK with and authentic mainland Chinese flavour, and a great selection of dishes. The hot dishes are properly spicey. My only minor complaint about the food is that their mapo tofu is made with chopped bbq pork rather than mince, but that is extremely minor and it still tastes great. They also have a British Chinese style menu with all the familiar favourites. We went mid-week and even so they were very busy. Have ordered delivery a few times and the food is always as good as it is when we est in...