Starbucks, Reading Station — Restaurant in Reading

If i could rate the service a 0 stars i would. Indian middle aged lady at the tills was SO RUDE !!! Starbucks you should be ashamed that you employ people that lack such professionalism. My sister ordered a Cold foam iced cappuccino and asked for it to have less sugar syrup ( her lack of knowledge on how the drinks were made ) The lady sarcastically utters back “sugar syrup?” So my sister said can you please make the drink less sweet. Continuously in a conniving tone she says the sugar is outside not in the drink. Instead of explaining that there is no added sugar in the drink so her request was not possible, instead ridicules us for asking the question. I then made a comment that the sarcasm was rude and not appreciated, in which she turned around and started accusing US of being rude? I ask her to scan my loyalty points and she just puts the transaction to the card terminal, i then reiterated for her to scan my Starbucks loyalty app in which she then did as if she was doing me a favour. After paying she again says to me “You are the rude one”. I would like to note i did not raise my voice, swear nor was i disrespectful i had simply stated her sarcasm was rude and not appreciated. They then made my sisters coffee wrong and werent keen on rectifying it and just added a shot of...

I’m really disappointed with my recent experience at this Starbucks. I ordered two Chocolate Babychinos and a Matcha Latte. The bartender charged me £4 each for the Chocolate Babychinos without confirming the price, which I found strange since I usually get them for free at drive-throughs or other Starbucks locations. The bartender was not friendly at all—no greeting, no offer of a receipt unless I asked for one.

When I received my drinks, I was surprised to find that the Chocolate Babychino didn’t taste like chocolate at all. It was mostly milk with very little chocolate flavor. I asked the bartender about this, and her response was defensive, saying I should buy a bigger size if I wanted it to taste more like chocolate. This is not the level of customer service or product quality I expect from Starbucks.

What also stood out to me was the feeling that I was treated differently, possibly because I'm not British. I felt uncomfortable and unwelcome, as though I was being judged. After reading other reviews, it seems like I’m not the only one who’s had a similar experience. Very poor service, quality, and a questionable atmosphere at this location.

Starbucks should review this chain and address these...

Me and my friends went to Starbucks today around 6pm April 12th 2025., one lady and a one man working there was incredibly rude and unprofessional. From the moment we walk in, their attitude was dismissive and unwelcoming. It's clear they have no training in basic customer service or respect. Very disappointing experience. “Unfortunately, my experience was far from pleasant due to the staff’s poor attitude and lack of professionalism. I expected better service, but their dismissive approach and unwillingness to assist made me feel unwelcome “Terrible staff. Rude, Zero customer service skills and no sense of respect for the people they’re supposed to serve.” I rarely leave reviews, but this experience deserves to be shared. The staff was shockingly rude. Their approach was not only unprofessional but also disrespectful. It’s a shame because the place could be great if they hired people who actually cared. “If you're looking to be treated like an inconvenience instead of a customer, then this is the place for you. The staff clearly missed the memo on what customer service is supposed to be. Review...