Very odd experience. We had booked a table of 6 for 6.30pm for food, 5 days in advance and were happily booked in. We walked into the establishment 2 minutes before our scheduled booking time and were greeted with nothing. No acknowledgement from staff (3 of whom were behind the bar facing our general direction). A simple hello would of sufficed.

After walking up to the bar and waiting for anyone to be bothered to stop gossiping, I was greeted with a less than friendly "yes?!"

The music was oddly loud for somewhere that had a total of 9 customers (including the 6 of us). Some of the group were older and had hearing problems, and I asked politely if they wouldnt mind turning down the music due to the aforementioned hearing issues.

The first staff member (who I presume was quite new due to their friendlier disposition) said very nicely "yes no problem" and attempted to turn it down, but couldn't find the controls. They then asked who I'm assuming was the manager for help, who bluntly snapped at me "No, were not turning it down, this is a bar so it's loud, and it's only going to get louder." I am very aware a bar is not a library but it is a place people drink and socialise which involves conversation, something that is quite strenuous if you're constantly roaring at each other over radio 1's top 40.

After an awkward debacle, we were sent to our table which was a miniscule table for 4 (again we had booked for a table of 6, days ago) and it wasn't set up, which would be more understandable if it were busy and we were a walk in, but again, there were only 3 other people in the building and we had booked days ago. The waiter then moved us to a bigger table which we were grateful for.

After enduring it for around 10 minutes I again asked if the music could be turned down, as now that we were sat upstairs, impaired or not, we couldn't hear. The supposed manager then made a final stand, pointing out that this was "NOT a restaurant," and the music should be loud, and the food was "a secondary thing" that just happened to be in the bar. Weird when it's openly advertised as a bar restaurant and they actively promote the restaurant/food aspect.

Furthermore watching the staff rolling their eyes and mocking what anyone who went to the bar said, was pathetic. You would think they would be smart enough to know people can see you from the mezzanine.

We chose to leave so I can't comment on the food or drinks unfortunately. Just some of the staff need some lessons in basic manners and decorum, especially the manager (shorter woman with blonde highlights and multiple face piercings)

We went to Milas instead which was fantastic.