Di Maggio's — Restaurant in Scotland

Had a terrible experience in the di maggios in royal exchange square. 12 of us went for a Christmas lunch 6 children aged 11-12 and 6 adults all mums we were going for lunch before our pantomime. We were booked for 2pm our train was held us so we called ahead to advise we would be 10 mins late. When we arrived at were told table still was due back at 4 which we accepted. We all ordered a main meal and drinks.All fine the kids then ordered their deserts. At 3:25 we asked for 6 cocktails to be told quickly that there was no time as table was due back at 4 even although girls hadn’t had the puddings so we then asked for a bottle of Prosecco between 6 of us to be told no! We asked why they said it was at their discretion of what alcohol was served. We were treated like children. We asked to speak to Manager Dale who was so rude and obnoxious. He said no we wound not be getting anything. We had 2 bottles of Prosecco the whole meal between 6 of us. We asked why and couldn’t be given an answer. With 30 mins left on the table we asked for bill. When we got it we had been charged for a 3rd bottle of Prosecco which we were not allowed. When we brought this to attention of Dale he was adamant we had received a third bottle and then spent 10-15 mins frog marching around the restaurant asking all the staff that they had not served us a third bottle. Disgusting behaviour and very embarrassing. I am a former staff member of this establishment and have never know behaviour like this. My family have spent their life eating in DiMaggios and we will never be back. Very poor management skills and treatment to respectable people who were charged a lot for a very...

We also order the sea bass and the diavola pizza which was half cooked so I had to send it back for them to cook a a little bit more(not been tested yet).

The sea bass far too dry and the test wasn't that fresh for some reason. I had 2 bites of my pizza and I couldn't eat anything else after it. I'm not too sure if the chicken had been marinated in chilli power or there was chilli powder on the pizza. I'm not too sure but I just it DID NOT COMPLAIN about it because we had to send the sea bass back and we got a chicken burger instead so I just felt the pizza. Waiter came and asked and all I said to her was "it's a bit too spicy for me" so she went to the manager and she came back and said quite loud "you should the menu next time sir"

Courtney, I'm a chef and I know I should be reading my menu before ordering my food but thanks for tell me. In the menu it says chopped chilli, maybe you should learn the menu first and some customer service because I did felt embarrassed when u said that to be beca6there was a couple and there kids sitting right behind us.

Then you charged me for your dry sea bass? I really wasn't happy about, it's not my fault if your food wasn't nice.

So I gave you the receipt back and you back back with a very loud tone of voice telling my mum "ok don't pay for the sea bass and you will have to pay for you chicken burger.

I would like to say something to you Courtney I pay for all my food doesn't matter if it's in a restaurant, asda or aldi maybe you would do something like that but not me and if I really had a problem with money, I wouldn't have pay for the chilli powdery uncooked pizza...

Booked to use monetary gift vouchers purchased through Itison and given to me on retirement. The restaurant was extremely busy and noisy with lots of people waiting for tables. We were shown to a table for 2 which was squashed in between other tables. Our starters were really tasty, I has the goats cheese salad, and the OH had the ribs which fell off the bone. Mains arrived. My pizza was over salty and had very little garlic chicken and bacon topping - definitely not worth the price. The OH had fettuccine on the rocks, which was decent enough. We also had a bottle of pinot grigio which was £23, plus the 10% gratuity. On receipt of the bill, I presented the gift vouchers to the value of £40 to be told that these had to be used against an Itison deal. An argument ensued, and although I advised that I was in a rush to catch my transport home, the vouchers were monetary and not for a specific deal, the argument continued. The waiter (or boss as may have been) then decided he needed to take further advice, coming back with the bill, and saying there was only the difference of £27 to pay. If he had accepted this in the first place, I would not have been just in time to see my (infrequent) bus disappear around the corner. I am now on a circuitous route to try and get home, at my time and further expense. To say I am angry is an understatement. Nice starter, disappointing main, and service from several different people. An argument over gift vouchers and a £67 bill having been in the restaurant for less than an hour. Don't imagine we'll be...