OUIBar + KTCHN — Restaurant in Scotland

We came here without a reservation for a gig at the Hydro. We were seated at the big overspill table in the middle with other folk, which was fine. The problem came when nobody came back to take the order. All the tables around us were being taken care of. After waiting quite some time, someone from our table actually had to go and ask someone to come and take an order.

When ordering drinks, I only asked for water. That also didn't show up for quite some time. Staff were friendly, though, so I really don't want to downrate them too much.

Onto the menu. I have a dairy intolerance that's quite severe. Won't kill me, it'll just make me very ill. The menu itself is well signposted with the most common allergens. There were no accommodations for those allergens, though. There were maybe three things on the menu that were dairy free, one of which was a starter and it was also a salad. The burgers have brioche buns without the option to swap to a dairy free or gluten free bun. Every fried thing has milk in the batter.

I naively thought that because there was a vegan option for pizza that there might be the option to replace cheese for vegan cheese. This is not the case. They just give you a pizza with no cheese on top.

Now the pizza itself was a nice fire baked base, great dough, the ingredients on it were very nice. But without the cheese it just felt incomplete.

My husband had fish and chips, and he really enjoyed it.

We were seated quite near the pizza station, and from what I could see the cross contamination handling was not good. I informed two servers of my dairy intolerance, but there was no workspace wipedown, and my pizza was assembled alongside another which had cheese on top.

This is not the place to be if you have an allergy, or even if you're vegan. If you have no dietary requirements, you'll enjoy the...

NUT ALLERGIES!!

Starters and mains were very good, cannot fault them really! Sadly, the issue came at dessert where we decided to share a brownie. This took quite some time to arrive and was chased up by the servers.

Once it arrived we tucked in but quickly realised there was a problem. I believed the brownie to have nuts in it and I was convinced it didn't mention that on the menu. A quick look back confirmed there was nothing about allergies or nuts in any desserts. I asked a member of staff who, after a little time, came back and confirmed it had hazelnuts in it! Luckily, I have a very mild but allergy but this could have been catastrophic to someone with a more serious allergy!

The man was nothing but apologetic and took it off the bill. However, please be careful and double check before ordering anything as nothing was labeled as containing nuts or traces. Please rectify this!!

We would visit again as the pizzas look incredible and, like mentioned, we cannot fault the service or the other food...

Restaurant and bar experience was poor

We had a reservation, arrived in good time but were pretty much ignored until we asked to give our order. It took over 40 minutes for food to arrive, after chasing it up twice, another 10 minutes for drinks to come after the food arrived (this wasn't at our request) and another 5 minutes for the jug of water to arrive. The food was underwhelming to say the least. The burgers were dry, the hotdog was pretty pathetic. The chips were decent, hence the 1 star rating. When we asked to pay, staff were extremely swift to bring the bill and card machine, but we received no offer of an apology or explanation for the delay to food and drinks and no offer of a reduction in our bill for the inconvenience. Pretty shoddy all round to...